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Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
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Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights™
The Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the GCC region. The report also highlights key challenges that enterprises face today.
February, 2024
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Internet of Things Services 2024 Market Insights™
The Internet of Things Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any IoT projects. The report also highlights key IoT challenges that enterprises face today.
April, 2024
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Canada Digital and IT Services 2023–2024 RadarView™
The Canada Digital and IT Services 2023–2024 RadarView™ can help Canadian enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 67-page report also highlights top market trends in the Canadian region and Avasant’s viewpoint.
August, 2023
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Hybrid Enterprise Cloud Services 2023–2024 RadarView™
The Hybrid Enterprise Cloud Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for hybrid enterprise cloud services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key hybrid enterprise cloud service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 74-page report highlights top supply-side trends in the hybrid enterprise cloud services space and Avasant’s viewpoint on them.
February, 2024
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Multisourcing Service Integration 2023–2024 RadarView™
The Multisourcing Service Integration 2023–2024 RadarView™ assists organizations in identifying strategic partners for MSI by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key MSI service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right MSI services partner. The 66-page report highlights top supply-side trends in the MSI space and Avasant’s viewpoint on them.
April, 2024
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Canada Digital and IT Services 2023–2024 Market Insights™
The Canada Digital and IT Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital and IT projects in the Canadian region. The report also highlights key digital transformation challenges of today that enterprises face in Canada.
August, 2023
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Hybrid Enterprise Cloud Services 2023–2024 Market Insights™
The Hybrid Enterprise Cloud Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any hybrid enterprise cloud projects. The report also highlights key hybrid enterprise cloud services challenges that enterprises face today.
February, 2024
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Multisourcing Service Integration 2023–2024 Market Insights™
The Multisourcing Service Integration 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any MSI project. The report also highlights MSI challenges that enterprises face today.
April, 2024
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End-user Computing Services 2023 Market Insights™
The End-user Computing Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any end-user computing projects. The report also highlights key end-user computing challenges that enterprises face today.
September, 2023
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Fortifying Generative AI: Microsoft’s Vigilance on Security, Trust, and Governance
As businesses increasingly experiment with generative AI solutions to streamline their processes, it becomes clear that the risk environment is growing. Since threats change constantly, CIOs and CISOs are realizing more and more that AI and generative AI models need to be trusted with some decision-making to stay up with new threats. In line with this, cloud service providers and managed security service providers have made major investments in large language models for security applications during the past year. In this article, we highlight the efforts of Microsoft, focusing on the Microsoft AI Tour Mumbai event held in January.
February, 2024
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Business Process Services – Provider Trends CQ4 2023 and CY 2023
In this quarterly report (calendar quarter 4, 2023) and annual report (calendar year, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.
April, 2024
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Cloud Platforms 2023 Market Insights™
The Cloud Platforms 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any cloud adoption project. It also provides insights into the key use cases addressed by enterprises across various industries.
October, 2023
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Intelligent Automation Services 2023–2024 RadarView™
The Intelligent Automation Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for IA services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 70-page report highlights top supply-side trends in IA space and Avasant’s viewpoint on them.
February, 2024
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Generative AI-based Security Tools are, in Effect, Fighting Fire with Fire
Following the cultural and technological explosion brought forth by the launch of OpenAI’s ChatGPT last fall, the security industry has seen enormous investment in technologies for large language models (LLMs), such as generative AI. While players like Google and Microsoft have launched new generative AI security products, IBM, CrowdStrike, and Tenable have integrated features into their existing products. Though each product has its own capabilities, the focal point is to automate threat hunting and prioritize breach alerts. However, the rise of generative AI also includes the opportunity for threat actors. It has potentially lowered the barrier of entry for cybercriminals to develop sophisticated business email compromise phishing campaigns, find and exploit zero-day vulnerabilities, probe for critical infrastructure, create and distribute malware, and much more.
November, 2023
Public Sector
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