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E-Commerce Complexity Causes Customer Experience Challenges
E-commerce technology, while mature, is still evolving. Customer experience is now the focal point as e-commerce systems enable hyperpersonalization. But e-commerce has become increasingly complex resulting in low TCO success and satisfactions rates. This Research Byte provides a summary of our full report on e-commerce adoption trends and customer experience.
May, 2022
Travel and Hospitality Digital Services 2022–2023 RadarView™
The Travel and Hospitality Digital Services 2022–2023 RadarView™ can help enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid companies in identifying the right partners and service providers to accelerate their digital transformation. The 93-page report also identifies key service providers and system integrators that can help businesses in their digital transformation journeys.
May, 2022
Digital Retail Services: Orchestrating an Omnichannel Experience
Retail is increasingly hyperpersonal and omnichannel. Pandemic lockdowns and supply chain disruptions have actually raised the bar for consumer expectations as they found they could have anything delivered right to their doorstep. That raised bar means that retailers are increasingly relying on data and AI to map consumer sentiment and needs, and they are deploying digital technology including virtual reality and other immersive technologies to improve the customer experience. However, all of this requires investment and seamless orchestration of multiple technologies. This is best done with partners. These emerging trends are covered in Avasant’s Retail Digital Services 2022–2023 RadarView™.
May, 2022
Telehealth: An Emerging Healthcare Delivery Model
Healthcare providers are increasingly investing in telehealth as it facilitates remote patient monitoring, enables wellness management, and reduces dependency on staff. They are not only offering a convenient and cost-effective care delivery model but also generating revenue by treating patients across different geographies. However, there are some challenges such as compliance, high dependency and investment in technology, and data integration. These emerging trends are covered in Avasant’s Healthcare Provider Digital Services 2022–2023 RadarView™.
March, 2022
Canada Digital Services 2021–2022 RadarView™
The Canada Digital Services 2021–2022 RadarView™ addresses Canadian enterprises’ needs and helps them identify and adopt the right technologies combined with appropriate implementation strategies. The 91-page report also identifies key service providers and system integrators that can help these enterprises in business transformation.
December, 2021
High-Tech Industry Digital Services 2021–2022 RadarView™
The High-Tech Industry Digital Services 2021–2022 RadarView™ addresses the need for enterprises to understand the right action points to gain competitive advantage. It also identifies key service providers and system integrators that can help enterprises in their business transformation. It also brings out detailed capability and experience analyses of leading vendors to assist high-tech companies in identifying strategic partners for their digital transformation journeys. The 91-page report also highlights key industry trends and the industry outlook in the high-tech space and Avasant’s viewpoint on them.
October, 2021
IT Spending and Staffing Benchmarks 2021/2022: Chapter 10: Energy and Utilities Sector Benchmarks
Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 21 respondents in this sector include public utilities (water, gas, and electric), integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies.
July, 2021
IT Spending and Staffing Benchmarks 2021/2022: Chapter 20: High-Tech Subsector Benchmarks
Chapter 20 provides benchmarks for high-tech companies. The category includes computer products manufacturers, telecommunications equipment manufacturers, semiconductor manufacturers, aerospace and defense manufacturers, pharmaceutical makers, biotechnology product makers, software developers, software-as-a-service providers, and other high-tech companies. The 28 respondents in this sample range in size from a minimum of about $50 million to $80 billion in revenue.
July, 2021
Quantum Computing Coming Sooner Than You Think
The slow pace of quantum development has inspired enterprises to take a “wait and watch” strategy for quantum applications. Increasing the number of qubits while reducing the noise or error correction is the most critical challenge in quantum computing. However, the next five years will be crucial in the development of quantum computers. So now is time to build partnerships and identify pilot programs for when quantum computing becomes affordable and accessible to your size and type of organization.
May, 2021
US Aerospace & Defense Digital Services 2021-2022 RadarView™
The US Aerospace & Defense Digital Services 2021–2022 RadarViewTM report addresses the need for enterprises to understand the right action points to gain competitive advantage. It also identifies key service providers and system integrators serving in the United States that can help enterprises in their business transformation. It also brings out detailed capability and experience analyses of leading vendors to assist aerospace and defense companies in identifying strategic partners for their digital transformation journeys. The 84-page report also highlights key industry trends and the industry outlook in the aerospace and defense space and Avasant’s viewpoint on them.
May, 2021
Retail IT Spending Needed for Digital Transformation
The retail sector is going through a major transformation. Brick-and-mortar stalwarts are filing for bankruptcy or disappearing entirely. E-commerce and the digital customer experience are taking an increasing part of the shopping dollar. And all of that was happening before the COVID-19 pandemic forced major restrictions on brick-and-mortar shopping. Traditional retail is in a “change or die” mode, and the transformation of IT is going to decide who survives. This Research Byte is a brief summary of our special report on IT spending trends in the retail sector, which is available for free download.
October, 2020
GCC Region Digital Services 2020-2021 RadarView™
The GCC Region Digital Services 2020-2021 RadarView™ report addresses GCC enterprises' needs and helps them identify and adopt the right technologies combined with appropriate implementation strategies. The 120-page report also identifies the key service providers and system integrators that can help these enterprises in business transformation.
October, 2020
Envisioning The Future Of Education
The education sector, across both higher education and schools in the US and UK, is in the midst of long-term change that has accelerated with the pandemic in 2020. Technology adoption will be fundamental to the ongoing and impending transformation in the industry. This report identifies the key trends in education and highlights the role of technology in enabling a new future. This report is based on inputs from nearly 90 academic and technology leaders from universities and schools across the US and UK.
August, 2020
How Service Providers Can Help Retailers, CPG Firms Navigate the COVID Seas
In one of the most visible outcomes of the COVID-19 pandemic and following recession, more than 8,000 brick-and-mortar stores have closed this year. However, online sales have skyrocketed, growing four times the growth rate of offline sales in the first quarter of 2020.
August, 2020
Transformation in the Utilities Sector Is a Requirement, Not an Option
Read Avasant’s "Transformation in the Utilities Sector Is a Requirement, Not an Option" article to find out how Utilities industry, that has typically had difficulty in adapting to rapid changes, can both culturally and technologically, address these challenges.
August, 2019