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IT Spending and Staffing Benchmarks 2024/2025: Chapter 28: Brick-and-Mortar Retail
Chapter 28 provides benchmarks for brick-and-mortar retailers. This subsector includes department stores, clothing stores, convenience stores, pet stores, pharmacies, hardware stores, nonprofit retailers, furniture retailers, agricultural retailers, and other retailers. The 39 respondents in this sample have annual revenues ranging from about $95 million to over $200 billion.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 29: Online Retailers
Chapter 29 provides benchmarks for online retailers. This subsector includes online retailers of clothing, home furnishings, dietary supplements and health products, agricultural products, pharmaceuticals, sports equipment, and other products. The 27 respondents in this sample have annual revenue ranging from about $100 million to over $200 billion.
September, 2024
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New Technologies for Grab-And-Go Shopping
Autonomous, grab-and-go shopping is on the rise worldwide, with retailers searching for solutions to speed up store visits, increase customer satisfaction, boost sales, optimize store layouts, and deal with labor shortages.
May, 2023
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Heads Up: Addressing the Specific Device Management Needs of XR Headsets
Many Fortune 500 companies increasingly rely on AR, VR, and XR (augmented, virtual, and extended reality) devices to train employees, collaborate, perform maintenance, visualize data, run product demos, and more. But traditional mobile device management (MDM) or unified endpoint management (UEM) platforms are not necessarily good for managing AR/VR/XR devices. These headsets have specific management and security needs, and once an enterprise scales its AR/VR/XR program, it needs a platform tailored specifically to these types of devices. Innovative companies like ArborXR have stepped up to fill this need.
July, 2023
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Generative AI Strategy, Spending, and Adoption Metrics 2024: Chapter 4: Retail Sector Benchmarks
This chapter provides generative AI metrics for the retail sector. It features a sample of 15 retailers including department stores, apparel retailers, multinational brick-and-mortar chains, toys, and office supplies, as well as online retailers. It includes metrics on how much enterprises are spending on generative AI, where they are spending it, and how they are governing it.
December, 2023
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IT Spending Trends in Retail 2024
Retail CIOs are feeling the pressure. Retail is in a change-or-die mode, but most CIOs in the sector feel they are not being given the budget to make those changes. Retailers are looking to reduce costs to protect the bottom line and digitally transform to better serve their customers. This report analyzes the IT characteristics of this sector. Based on our latest benchmarking survey, it provides key metrics for this sector.
June, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 8: Retail
Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, sports equipment, groceries, pharmaceuticals, and general merchandise. They include department stores, fashion stores, furniture stores, pharmacies, convenience stores, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector. The 62 respondents in the sample range in size from $50 million to over $200 billion in annual revenue.
September, 2024
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IT Spending and Staffing Benchmarks 2022/2023: Chapter 8: Retail Sector Benchmarks
Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, sports equipment, groceries, pharmaceuticals, and general merchandise. They include department stores, fashion stores, furniture stores, pharmacies, convenience stores, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector. The 34 respondents in the sample range in size from $50 million to over $100 billion in annual revenue.
July, 2022
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E-Commerce Complexity Causes Customer Experience Challenges
E-commerce technology, while mature, is still evolving. Customer experience is now the focal point as e-commerce systems enable hyperpersonalization. But e-commerce has become increasingly complex resulting in low TCO success and satisfactions rates. This Research Byte provides a summary of our full report on e-commerce adoption trends and customer experience.
May, 2022
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Digital Retail Services: Orchestrating an Omnichannel Experience
Retail is increasingly hyperpersonal and omnichannel. Pandemic lockdowns and supply chain disruptions have actually raised the bar for consumer expectations as they found they could have anything delivered right to their doorstep. That raised bar means that retailers are increasingly relying on data and AI to map consumer sentiment and needs, and they are deploying digital technology including virtual reality and other immersive technologies to improve the customer experience. However, all of this requires investment and seamless orchestration of multiple technologies. This is best done with partners. These emerging trends are covered in Avasant’s Retail Digital Services 2022–2023 RadarView™.
May, 2022
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Retail IT Spending Needed for Digital Transformation
The retail sector is going through a major transformation. Brick-and-mortar stalwarts are filing for bankruptcy or disappearing entirely. E-commerce and the digital customer experience are taking an increasing part of the shopping dollar. And all of that was happening before the COVID-19 pandemic forced major restrictions on brick-and-mortar shopping. Traditional retail is in a “change or die” mode, and the transformation of IT is going to decide who survives. This Research Byte is a brief summary of our special report on IT spending trends in the retail sector, which is available for free download.
October, 2020
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How Service Providers Can Help Retailers, CPG Firms Navigate the COVID Seas
In one of the most visible outcomes of the COVID-19 pandemic and following recession, more than 8,000 brick-and-mortar stores have closed this year. However, online sales have skyrocketed, growing four times the growth rate of offline sales in the first quarter of 2020.
August, 2020
Retail
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