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CRM Adoption Trends and Customer Experience 2021
Customer relationship management (CRM) systems are one of the most widely adopted categories of enterprise applications, and investment in new CRM capabilities continues to grow. This report provides an overview of key concepts in the CRM space. We also examine CRM adoption and investment trends, showing how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We then look at the return on investment (ROI) experience, total cost of ownership (TCO) experience, and which type of applications are the most popular. We conclude with recommendations to ensure CRM implementation success and to encourage user adoption.
September, 2021
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Digital talent to drive new wave of business transformation
Enterprises and IT service providers need to revisit their talent strategy and prioritize digital skills. The accelerated pace of digital transformation and a hybrid working environment have put a new emphasis on reskilling and upskilling the existing workforce. IT service providers are seeing 30% growth in deals involving digital technology like cloud and cybersecurity, and they have made significant investments in recruiting new talent, particularly in nearshore environments, closer to where the work originates. All of this pressure on an already thin talent pool requires planning, and perhaps a good partner. These emerging trends are covered in Avasant’s Digital Talent Capability 2021 RadarViewTM.
September, 2021
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IT Spending and Staffing Benchmarks 2021/2022: Chapter 16: Government Sector Benchmarks
Chapter 16 provides benchmarks for government organizations. The 45 respondents in the sample range in size from about $50 million to $68 billion in annual revenue. The category includes city and county governments, federal and state agencies, law enforcement agencies, organizations that provide IT services to government agencies, and other government organizations.
July, 2021
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IT Spending and Staffing Benchmarks 2021/2022: Chapter 28: City and County Government Subsector Benchmarks
Chapter 28 provides benchmarks for city and county governments. This chapter is concerned with the IT workings of city or county governments and not individual agencies within larger governments (which can be found in Chapter 29). The 25 respondents in this subsector have annual operating budgets ranging from $50 million to $68 billion.
July, 2021
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Avasant Digital Forum: Accelerating the Journey to Digital Business Transformation Through SAP
The business world is evolving faster than ever, and companies need to transform to keep pace with their competitors. They need to become intelligent enterprises characterized by agile processes, elastic IT infrastructure and digital technologies.
December, 2021
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Enabling Multi-Cloud Optimization, Innovation and Scale through FinOps in Partnership with HCL (Canada)
In today’s cloud-first world, businesses are struggling to catch up to the variable nature of cloud spending. While Multi-Cloud —with its scalability and flexibility—is a great enabler of innovation and digital transformation – it brings in a whole new set of management challenges. Operational teams can procure new cloud services without visibility into services already underutilized. Or they can forget to take down services when they are no longer needed. As a result, cloud spending can spiral out of control, and organizations can fail to realize the cost savings promised from the cloud model.
July, 2021
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IT Spending and Staffing Benchmarks 2021/2022: Chapter 29: Government Agencies Subsector Benchmarks
Chapter 29 provides benchmarks for federal, state, and regional government agencies. The category includes public health agencies, courts and law enforcement agencies, organizations that provide IT services to government agencies, social service agencies, state parks, lotteries, and other federal, state, and regional government units. The 24 respondents in the sample have operating budgets that range in size from $62 million to about $40 billion.
July, 2021
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Digital transformation to propel enterprises into the new age
With a rapid shift to remote work, virtualization, touchless customer engagement, and agile supply chains, organizations are leapfrogging toward digitalization. The quest for survival in uncertain times and deriving greater business value is accelerating the adoption of digital technologies and solutions. By strengthening their digital foundation and offering bundled end-to-end transformation solutions, service providers are becoming a critical part of their customer’s digital journey. These emerging trends are covered in Avasant's Digital Masters 2021 RadarView™ report.
May, 2021
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Business Agility and Resilience Drive Demand for Risk and Compliance Services
COVID-19 has emphasized the need for regulatory compliance, internal compliance controls, and the use of security frameworks and tools. Meanwhile, the regulatory environment is increasingly complex, particularly for multinational companies, as they struggle to comply with sometimes conflicting regulations across regions. Risks have changed with a growing cloud environment and increasingly diverse IT service portfolio. The need for a strong governance, risk, and compliance (GRC) partner has grown. These emerging trends are covered in Avasant's Risk and Compliance Services 2020-2021 RadarView™ report.
April, 2021
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Risk and Compliance Services 2020-2021 RadarView™
The Risk and Compliance Services 2021 RadarView™ report provides information to assist enterprises in charting out their action plan for developing a robust governance, risk, and compliance (GRC) program. It identifies key global service providers and system integrators that can help organizations expedite their GRC tool adoption journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying strategic partners for their digital transformation journeys. The 90-page report also highlights key industry trends in the risk and compliance sector and Avasant’s viewpoint on them.
April, 2021
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Hybrid Cloud Enables IT Transformation
Over the last 12 months, there has been a sustained increase in adoption of hybrid cloud strategies designed to enable digital transformation. During a recent analyst day, Rackspace Technology, announced offerings designed to best govern the hybrid cloud.
January, 2021
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Enabling an Ecosystem of Innovation for the Intelligent Enterprise
Avasant, in partnership with Capgemini and Amazon Web Services, hosted a virtual roundtable for a group of senior-level executives to discuss practical ideas and high impact strategies for transforming into an Intelligent Enterprise. What resulted was an powerful knowledge exchange around enterprises’ accelerated shift to Cloud and platform-based services, and the emergence of an AI-First enterprise that leverages data driven insights and hyper personalization to forge digital experiences.
March, 2021
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How Digital Transformation Will Drive IT Organizations in the Post-Pandemic World
What do IT organizations need to do as we emerge from the COVID-19 pandemic? The bottom line is that if you are operating consistent with an integrated digital operating model, the post-COVID world should not be much different from the pre-COVID world—except any further digital transformation should be accelerated.
June, 2020
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The Development of the Digital Economy
The first hurdle to digital development is the challenge of limited connectivity. More people need to be brought online to enable them to participate in the digital economy. However, that is only half the job done. A lot needs to be done by countries to build the analog complements – regulations, skills, and institutions – necessary for reaping the dividends from digital.
August, 2016
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Intelligent Automation: The Catalyst for Business Transformation in Shared Services
To guide GBS executives through their IA journey and decision-making, Avasant’s Intelligent Automation: The Catalyst for Business Transformation in Shared Services paper explores opportunities, highlights the challenges, and outlines the best practices. Several case studies are presented to help illustrate these points, including the IA journey of Novo Nordisk Global Services Center (GSC).
July, 2019
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