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Desktop Support Outsourcing Not as Popular as it Once Was
The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a moderate cost advantage to outsourcing desktop support tasks, but other factors, including giving up control, can lead to problems.
December, 2019
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Best Practices for Benchmarking Your IT Spending and Staffing Ratios
Best Practices for Benchmarking Your IT Spending and Staffing Ratios.
April, 2012