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Application Development Outsourcing Trends and Customer Experience 2016
The frequency of application development outsourcing has been somewhat static over the past few years, and the customer experience poor. Nevertheless, application development remains one of the most common forms of IT outsourcing. This study is designed to help IT executives compare their application development outsourcing strategy with other IT organizations. The study uses three metrics to measure outsourcing activity: it determines how many organizations outsource application development (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector. (12 pp., 8 fig.) [Research Byte]
April, 2016
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Application Development and Maintenance Staffing Ratios 2010
Application development and maintenance personnel make up the single largest job category in the IT organization today. However, these application programmers and system analysts appear to be declining as a percentage of the total IT staff. This study will help IT managers determine whether their organizations are keeping pace with the industry by comparing their application staffing against industry benchmarks. We assess two basic metrics: application personnel as a percentage of the IT staff, and the number of users per application staff member. We provide benchmarks for the composite sample, by organization, and by sector. We also report on the three-year trend in the staffing of this function and the influence of outsourcing on staffing ratios. (19 pp., 10 figs.) [Research Byte]
March, 2010
Application Maintenance
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