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    Intelligent Automation: The Catalyst for Business Transformation in Shared Services

    To guide GBS executives through their IA journey and decision-making, Avasant’s Intelligent Automation: The Catalyst for Business Transformation in Shared Services paper explores opportunities, highlights the challenges, and outlines the best practices. Several case studies are presented to help illustrate these points, including the IA journey of Novo Nordisk Global Services Center (GSC).

    July, 2019

  • IT Best Practices - IT Strategic Planning Adoption and Best Practices

    IT Strategic Planning Adoption and Best Practices

    IT strategic planning is essential when the economy is good, as well when facing headwinds. The strategic road map can help an IT organization look beyond the pressures of quarter-to-quarter performance and stay focused on long-term goals, such as corporate growth and expansion, and guide it through periods of technology change. A strategic plan is also needed when major programs, such as an overhaul of legacy systems, require a long-term commitment beyond the current budget year. In this study, we describe the fundamental components of IT strategic planning, and assess current adoption trends by organization size and sector. We conclude with areas that should be addressed in the strategic IT road map. (17 pp., 6 pg.) [Research Byte]

    December, 2018

  • Research Bytes - Most Organizations Neglect IT Innovation Best Practices, Survey Finds

    Most Organizations Neglect IT Innovation Best Practices, Survey Finds

    With the rapid pace of technology change, businesses should be champing at the bit to leverage their IT groups for innovation. But too many organizations do not give their IT groups the tools that they need to come up with innovations that could allow the business to compete better, faster, and cheaper. This is a key takeaway from our IT management best practices study. In this Research Byte we review the maturity of the innovation best practices we added to our survey this year.

    October, 2018

  • IT Best Practices - IT Personnel Time Tracking Adoption and Best Practices

    IT Personnel Time Tracking Adoption and Best Practices

    Personnel accounts for more than 40% of the typical IT operational budget. Therefore, properly allocating personnel time and expenses to projects, tasks, or service delivery is vital for managing IT costs and pricing IT services. Nevertheless, a surprising number of organizations do not keep track of where IT personnel are spending their time. In this report, we look at adoption trends for IT personnel time tracking by organization size and sector. We also discuss the benefits of tracking IT personnel time along with recommendations for making time tracking effective. (15 pp., 6 fig.) [Research Byte]

    April, 2018

  • IT Best Practices - Business Continuity Planning Adoption and Best Practices

    Business Continuity Planning Adoption and Best Practices

    A comprehensive business continuity plan is one that ensures that the business itself will survive in the event of a disruption, with key business functions re-established. Nevertheless, far too few business leaders understand the importance of this exercise. In this report, we define what a business continuity plan should contain and look at adoption trends by organization size and sector. We also discuss the steps that IT leaders should take to create and maintain a business continuity plan. (16 pp., 6 fig.) [Research Byte]

    April, 2018

  • IT Best Practices - Post-Implementation Audits Adoption and Best Practices

    Post-Implementation Audits Adoption and Best Practices

    Implementing a new software system can be a risky endeavor. The project team might rightly celebrate after the implementation is complete, but it should be just the start of another phase of the system development life cycle: the post-implementation stage. A post-implementation audit should be conducted to determine what benefits have been achieved, what lessons can be learned, and what corrective actions should be taken to ensure maximum success with the new system. In this report, we look at adoption trends for post-implementation audits by organization size and sector. We also discuss best practices in conducting post-implementation audits. (15 pp., 6 fig.) [Research Byte]

    March, 2018

  • IT Best Practices - IT Steering Committee Adoption and Best Practices

    IT Steering Committee Adoption and Best Practices

    Aligning IT with business priorities has never been more important. Because of its cross-functional nature, IT decisions should not be left solely to the discretion of the IT department and should be made in partnership with business leaders. The means to do that is the IT steering committee, a best practice for IT governance. In this study, we look at adoption trends for IT steering committees by organization size and sector. We also discuss the elements that every IT steering committee policy should contain, and steps IT organizations should take before establishing one. (15 pp., 6 fig.) [Research Byte]

    November, 2017

  • IT Best Practices - IT Change Control Board Adoption and Best Practices

    IT Change Control Board Adoption and Best Practices

    The pace of change in IT organizations is increasing as new technology allows fast provisioning and implementation of new applications and infrastructure, and the economic benefits of reducing legacy systems become increasing clear. IT departments need to communicate with users and leaders to better prioritize and control these changes. In this study, we look at adoption trends for IT change control boards by organization size and sector. We also discuss the elements that every IT change control board policy should contain, and steps IT organizations should take before establishing an IT change control board. (15 pp., 6 fig.) [Research Byte]

    November, 2017

  • Research Bytes - IT Organizations Missing Opportunities for Easy-to-Establish Best Practices, Survey Finds

    IT Organizations Missing Opportunities for Easy-to-Establish Best Practices, Survey Finds

    Some IT management best practices enjoy fairly consistent use—those concerning IT security or disaster recovery, for instance. But other best practices have yet to establish much of a foothold. Surprisingly, these include some that are easy to establish and deliver significant benefits, according to this year’s IT Management Best Practices study from Computer Economics.

    October, 2017

  • IT Best Practices - BYOD Adoption and Best Practices

    BYOD Adoption and Best Practices

    The proliferation of smartphones, mobile applications, and desktop virtualization is spawning a surge in BYOD policies. Many IT organizations have such policies, although there is room for growth with this best practice. In this study, we first look at BYOD adoption trends by organization size and sector. We also discuss the elements that every BYOD policy should contain, critical steps required to keep the organization protected for enabling BYOD, and some of the solutions available for managing and securing mobile devices. To date, our research shows adoption of the practice is immature, but interest is high and adoption is rising. (18 pp. 6 fig.) [Research Byte]

    October, 2017

  • IT Best Practices - Enterprise Architecture Adoption and Best Practices

    Enterprise Architecture Adoption and Best Practices

    While large IT project failures generate headlines, an even larger risk may be the incoherence that comes from developing new systems and capabilities without an overall vision or plan. Enterprise architecture is an IT best practice that provides a high-level description of the organization in its desired state. In this study, we analyze how many organizations have adopted enterprise architecture, how many have fully embraced the practice, and how many are likely to adopt the practice in the future. We conclude with an assessment of the various approaches to enterprise architecture and recommendations on best practices. (14 pp., 5 fig.) [Research Byte]

    February, 2017

  • IT Best Practices - IT Project Portfolio Management Best Practice Adoption 2014

    IT Project Portfolio Management Best Practice Adoption 2014

    IT organizations have dozens or even hundreds of ongoing projects at any given point in time with many more “bright ideas” waiting for a green light. Identifying the most important projects and keeping them moving smoothly toward completion requires IT project portfolio management. Our study shows that the majority of organizations have adopted PPM as a best practice. However, less than half of those organizations using PPM have fully implemented this discipline. In this study, we look at PPM adoption trends across time and industry. We also discuss best practices and software tools for managing project portfolios. (16 pp., 5 fig.) [Research Byte]

    July, 2014

  • IT Best Practices - ITIL Implementation Trending Up, But Adoption May Slow

    ITIL Implementation Trending Up, But Adoption May Slow

    In theory, imposing disciplines on IT processes should improve productivity and make IT more responsive to the business. Many organizations are turning to ITIL to accomplish this goal. This study begins with a brief explanation of ITIL’s history and current framework for IT service management. We next summarize ITIL adoption trends in the U.S.and Canada, examining levels of adoption by organization size and sector. The study concludes with best practice recommendations for a phased, incremental approach to ITIL implementation. (7 pp., 5 figs.)[Executive Summary]

    February, 2009