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Social Media Adoption Trends
Social media effectively shifts the one-to-many model of traditional publishing and broadcasting to a many-to-many model that fosters and sustains dialogue. Today many IT managers are asking: What does this mean for the enterprise? This study examines how many companies are leveraging social media and what their experiences have been thus far. We provide data on adoption trends, ROI experience, and TCO experience. We also disclose how organization size and sector influence adoption and economic experience with social networking. We conclude with our viewpoint on the potential benefits of enterprise social media. (14 pp., 8 figs.)[Research Byte]
Proof of Concept Evaluates Secure Internet Customer Services (1Q03)
The Social Security Administration recently completed proof of concept testing of a number of technologies aimed at reducing its workload and enhancing efficiency of handling customer transactions. The project was successful in showing that existing technologies could ensure secure access, protect data, and shield the privacy of CRM information. The interoperability of applications run on hardware from multiple vendors and several software applications was an important result of this proof of concept.