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  • PrimaryImage Digital CX Services 2022 2023 - Digital CX Services 2022-23 RadarView™

    Digital CX Services 2022-23 RadarView™

    The Digital CX Services 2022-23 RadarView™ provides information to assist enterprises in building digital customer experience (CX) and customer relationship management (CRM) strategies for charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can help expedite an organization’s CX transformation journey. It also highlights detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 87-page report also highlights key industry trends in the digital CX space and Avasant’s viewpoint on them.

    October, 2022

  • PrimaryImage Digital Commerce Services 2021 2022 - Digital Commerce Services 2021–2022 RadarView™

    Digital Commerce Services 2021–2022 RadarView™

    The Digital Commerce Services 2021–2022 RadarView™ provides information to assist enterprises in building an integrated digital commerce strategy and charting out an action plan for digital commerce transformation. It identifies key global service providers and system integrators that can help expedite a customer’s commerce transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 67-page report also highlights key industry trends in the digital commerce space and Avasant’s viewpoint on them.

    January, 2022

  • MoneyShot Digital Commerce Services 2021 2022 RadarView - Digital Commerce: Paving the Way for the Next Phase of Growth

    Digital Commerce: Paving the Way for the Next Phase of Growth

    Rapidly changing consumer behavior and supply chain disruptions have forced companies to pivot to new business and delivery models and to deploy new modes of customer engagement. Direct-to-consumer (D2C) commerce, omnichannel commerce, and adoption of digital channels for sales and payments have grown rapidly during and after pandemic shutdowns. This led to a growing demand for digital commerce services across industry verticals with service providers expanding their revenues by nearly 30% between 2020 and 2021. These emerging trends are covered in Avasant’s Digital Commerce Services 2021–2022 RadarView™.