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  • PrimaryImage Digital CX Services 2022 2023 - Digital CX Services 2022-23 RadarView™

    Digital CX Services 2022-23 RadarView™

    The Digital CX Services 2022-23 RadarView™ provides information to assist enterprises in building digital customer experience (CX) and customer relationship management (CRM) strategies for charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can help expedite an organization’s CX transformation journey. It also highlights detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 87-page report also highlights key industry trends in the digital CX space and Avasant’s viewpoint on them.

    October, 2022

  • PrimaryImage PC Insurance Digital Services 2022 2023 - Property and Casualty Insurance Digital Services 2022–2023 RadarView™

    Property and Casualty Insurance Digital Services 2022–2023 RadarView™

    The Property and Casualty Insurance Digital Services 2022–2023 RadarView™ can help property and casualty insurers craft a robust strategy for digital transformation based on the industry’s outlook and best practices. The report can aid businesses in identifying the right partners and service providers to accelerate digital adoption. The 103-page report also identifies key service providers and system integrators that can help enterprises in their digital transformation journeys.

    October, 2022

  • MoneyShot Property and Casualty Insurance Digital Services 2022–2023 - Property and Casualty Digital Services: Raising the Bar in Customer Experience

    Property and Casualty Digital Services: Raising the Bar in Customer Experience

    Property and casualty (P&C) insurers are working to meet growing customer expectations amid the increasing cost of claims, intense competition from new entrants, and a changing regulatory environment. They are leveraging digital technologies to settle claims faster, improve underwriting, and detect fraud. Leading service providers support these efforts by providing insurance domain knowledge and technological expertise. These emerging trends are covered in Avasant’s Property and Casualty Insurance Digital Services 2022–2023 RadarView™.

    October, 2022

  • Desktop - Desktop Support Outsourcing Gains Popularity

    Desktop Support Outsourcing Gains Popularity

    The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows that there is a strong cost advantage to outsourcing desktop support tasks, but many organizations have reported negative service experiences. This research byte summarizes our full report on desktop support outsourcing.

    October, 2022

  • Desktop - Desktop Support Outsourcing Trends and Customer Experience 2022

    Desktop Support Outsourcing Trends and Customer Experience 2022

    The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a strong cost advantage to outsourcing the desktop support function, but other factors, including giving up control, can lead to problems. Nevertheless, 51% of IT organizations are outsourcing at least some of their desktop support function, making this one of the most popular functions to outsource, according to our annual IT Outsourcing Statistics study.

    October, 2022

  • PrimaryImage CRM suites 2022 - Customer Relationship Management Suites 2022 RadarView™

    Customer Relationship Management Suites 2022 RadarView™

    The Customer Relationship Management Suites 2022 RadarViewTM addresses the need for enterprises to optimize their sales processes with a unified CRM platform and identify the right CRM suite vendor. The 49-page report also provides our point of view on how CRM suites vendors are serving the changing needs of organizations through a wide portfolio of products and services, thus delivering a general ranking based on key dimensions of product maturity, enterprise adaptability, and innovation road map.

    August, 2022

  • PrimaryImage Retail Digital Services 2022 2023 - Retail Digital Services 2022–2023 RadarView™

    Retail Digital Services 2022–2023 RadarView™

    The Retail Digital Services 2022–2023 RadarView™ can help retailers craft a robust strategy for digital transformation based on industry outlook and best practices. The report can aid businesses in identifying the right partners and service providers to accelerate digital adoption. The 95-page report also identifies key service providers and system integrators that can help enterprises in their digital transformation journeys.

    May, 2022

  • SD WAN 2022 - SD-WAN a Pillar for Business and Digital Transformation

    SD-WAN a Pillar for Business and Digital Transformation

    The network serves as the backbone for the success of any digital transformation strategy. Incorporating SD-WAN as part of an organization’s digital strategy will improve the agility and flexibility of the network. But despite these benefits, adoption and investment levels for SD-WAN are low. On the other hand, early adopters are experiencing high ROI and TCO success rates. This Research Byte summarizes our full report, SD-WAN Adoption Trends and Customer Experience.

    February, 2022

  • SD WAN 2022 - SD-WAN Adoption Trends and Customer Experience 2022

    SD-WAN Adoption Trends and Customer Experience 2022

    Software-defined wide-area networking (SD-WAN) has evolved from a technology designed to reduce costs and enhance operational efficiency to being a crucial element in business sustainability. It is a fundamental pillar for business and digital transformation. This study quantifies the current adoption and investment trends for SD-WAN as well as the benefits driving companies to expand their SD-WAN implementations. We assess these trends by organization size and sector. We also look at the ROI and TCO experiences of adopters along with current investment levels. We conclude with practical advice for planning new investments in SD-WAN and associated services.

    February, 2022

  • RFID - RFID Adoption Trends and Customer Experience 2021

    RFID Adoption Trends and Customer Experience 2021

    Radio-frequency identification is gaining ground in certain industry sectors and applications where its benefits are clear. Although RFID may one day become even more widespread than barcodes, it will take longer than its advocates hope for. This report quantifies the current adoption and investment trends for RFID technology as well as the benefits driving companies to expand their RFID implementations. We assess these trends by organization size and sector and examine the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in RFID technologies.

    December, 2021

  • RFID - RFID Slowly Gaining Ground but Tagged with Cost Concerns

    RFID Slowly Gaining Ground but Tagged with Cost Concerns

    Radio-frequency identification (RFID) is gaining ground in certain industry sectors and applications where its benefits are clear. But adoption of the technology has been relatively slow, due to its expensive upfront costs, high number of tags and frequencies, and the difficulty integrating the technology into systems. This Research Byte summarizes the full report, RFID Adoption Trends and Customer Experience.

    December, 2021

  • opportunity 3185099  48062 - Beefed-Up HCM Systems Helping Companies Address HR Talent Gap

    Beefed-Up HCM Systems Helping Companies Address HR Talent Gap

    Business leaders recognize that success depends on recruiting and retaining the best people. But, this puts increasing pressure on HR personnel, who are already stretched with the day-to-day demands of routine HR processes and compliance activities. One solution is cloud-based and AI-enabled HCM systems to help improve the efficiency and effectiveness of HR personnel. This Research Byte summarizes the full report, HCM Adoption Trends and Customer Experience.

    November, 2021

  • opportunity 3185099  48062 - HCM Adoption Trends and Customer Experience 2021

    HCM Adoption Trends and Customer Experience 2021

    Human capital management (HCM) systems are becoming increasingly essential as business leaders recognize that success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography as well as the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in HCM systems.

    November, 2021

  • Security Adoption and Customer Experience Profile - IT Security a Never-Ending Arms Race

    IT Security a Never-Ending Arms Race

    With increased threats from within and without, IT organizations would love to have a silver bullet for security. Although there is no silver bullet, there is a growing array of security technology available. No wonder then that IT security technology investment and adoption are both high, and businesses can reap the benefits of protection that the technologies provide. This Research Byte summarizes the full report, IT Security Technology Adoption and Customer Experience.

    November, 2021

  • Security Adoption and Customer Experience Profile - IT Security Technology Adoption and Customer Experience 2021

    IT Security Technology Adoption and Customer Experience 2021

    Organizations in all industries and of all sizes need IT security technology, and with threats on the rise the investment rate is the highest of any category of technology that we track. However, return on investment is not as rosy, with security technology earning a moderate rating for ROI. This report examines adoption trends for IT security technology of all types, from basic capabilities such as firewalls and spam filtering to more advanced tools such as incident detection. We analyze the adoption rate, investment rate, and economic experience for security technology overall. We conclude with recommendations for ensuring the success of IT security technology investments.

    November, 2021