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Digital Commerce Services 2021–2022 RadarView™
The Digital Commerce Services 2021–2022 RadarView™ provides information to assist enterprises in building an integrated digital commerce strategy and charting out an action plan for digital commerce transformation. It identifies key global service providers and system integrators that can help expedite a customer’s commerce transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 67-page report also highlights key industry trends in the digital commerce space and Avasant’s viewpoint on them.
January, 2022
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Digital Commerce: Paving the Way for the Next Phase of Growth
Rapidly changing consumer behavior and supply chain disruptions have forced companies to pivot to new business and delivery models and to deploy new modes of customer engagement. Direct-to-consumer (D2C) commerce, omnichannel commerce, and adoption of digital channels for sales and payments have grown rapidly during and after pandemic shutdowns. This led to a growing demand for digital commerce services across industry verticals with service providers expanding their revenues by nearly 30% between 2020 and 2021. These emerging trends are covered in Avasant’s Digital Commerce Services 2021–2022 RadarView™.
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Intelligent Automation Cuts Through Complex Workflows
Intelligent automation (IA) is becoming a central component of larger transformation engagements. However, some automation projects suffer due to siloed, single-point solutions and a lack of agility. To solve this problem, enterprises are seeking new ways to leverage predictive and semantic automation, and new enterprise platforms are integrating automation to streamline business functions. IA service providers are also simplifying enterprise automation engagements through the implementation of digital personas and low-code/no-code (LCNC). As a result, IA is becoming more intuitive and showing a stronger return on investment. These trends, and others, are covered in our Intelligent Automation Services 2021–2022 RadarView™.
January, 2022
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Canada Digital Services 2021–2022 RadarView™
The Canada Digital Services 2021–2022 RadarView™ addresses Canadian enterprises’ needs and helps them identify and adopt the right technologies combined with appropriate implementation strategies. The 91-page report also identifies key service providers and system integrators that can help these enterprises in business transformation.
December, 2021
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Data-driven Transformation Leads Next Disruption in Canada
Strong digital adoption in Canada has been benefitting the economy and aiding recovery from the pandemic. However, 72% of active digital projects in the region are focused on improving operational efficiencies and 20% of digital projects aim to meet evolving customer expectations. To elevate customer experience, regional firms are now enabling data-driven transformation by adopting artificial intelligence (AI) and analytics. But, they are facing challenges in upskilling talent and strengthening their cybersecurity posture. These emerging trends are covered in Avasant’s Canada Digital Services 2021–2022 RadarView™.
December, 2021
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United Kingdom (UK) Digital Services 2021–2022 RadarView™
The United Kingdom (UK) Digital Services 2021–2022 RadarView™ addresses UK enterprises’ needs and helps them identify and adopt the right technologies combined with appropriate implementation strategies. The 116-page report also identifies key service providers and system integrators that can help these enterprises in business transformation.
November, 2021
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UK Digital Service Providers Helping Accelerate Digital Adoption
In 2020, the UK faced its worst recession over the last three centuries, with its worst quarterly GDP contraction of approximately 20% in Q2 2020. Its economy shrunk twice as much as any other G7 nation. However, despite the deep recession, a combination of government investments and enterprise commitment toward digital adoption pushed the economy farther along in the recovery curve. Digitally mature businesses are addressing rapidly evolving customer behavior by creating personalized experiences using artificial intelligence (AI) and advanced analytics and enhancing customer engagement by deploying virtual agents/chatbots to assist customers and resolve queries. Alternate business and operating models are gaining traction in the region. Global service providers are increasing market penetration through acquisitions and hiring. These emerging trends are covered in Avasant’s United Kingdom (UK) Digital Services 2021–2022 RadarView™.
November, 2021