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Data-driven Transformation Leads Next Disruption in Canada
Strong digital adoption in Canada has been benefitting the economy and aiding recovery from the pandemic. However, 72% of active digital projects in the region are focused on improving operational efficiencies and 20% of digital projects aim to meet evolving customer expectations. To elevate customer experience, regional firms are now enabling data-driven transformation by adopting artificial intelligence (AI) and analytics. But, they are facing challenges in upskilling talent and strengthening their cybersecurity posture. These emerging trends are covered in Avasant’s Canada Digital Services 2021–2022 RadarView™.
December, 2021
Oracle Cloud ERP Services 2021–2022 RadarView™
The Oracle Cloud ERP Services 2021–2022 RadarView™ helps enterprises define their approach for Oracle Cloud ERP adoption and identify the right implementation partner to support them in their journey. It assesses implementation services providers based on their ability to offer services with limited disruption. The 75-page report also provides our point of view on how Oracle Cloud ERP implementation service providers are catering to the changing needs of enterprises through a multitude of customized frameworks, proprietary tools, and platforms, thus delivering a general ranking based on key dimensions of practice maturity, partner ecosystem, and investment and innovation.
December, 2021
Service Providers Facilitating the Jump from Legacy Systems to Oracle Cloud ERP
Over the past two years, enterprises have accelerated their adoption of Oracle Cloud Enterprise Resource Planning (ERP), in many cases to replace older, highly customized ERP systems. The unified platform provided by Oracle Cloud ERP is an integrated environment that helps optimize business processes, improves process visibility, and is better able to handle increasing customer demand.
December, 2021
Beefed-Up HCM Systems Helping Companies Address HR Talent Gap
Business leaders recognize that success depends on recruiting and retaining the best people. But, this puts increasing pressure on HR personnel, who are already stretched with the day-to-day demands of routine HR processes and compliance activities. One solution is cloud-based and AI-enabled HCM systems to help improve the efficiency and effectiveness of HR personnel. This Research Byte summarizes the full report, HCM Adoption Trends and Customer Experience.
November, 2021
HCM Adoption Trends and Customer Experience 2021
Human capital management (HCM) systems are becoming increasingly essential as business leaders recognize that success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography as well as the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in HCM systems.
November, 2021
United Kingdom (UK) Digital Services 2021–2022 RadarView™
The United Kingdom (UK) Digital Services 2021–2022 RadarView™ addresses UK enterprises’ needs and helps them identify and adopt the right technologies combined with appropriate implementation strategies. The 116-page report also identifies key service providers and system integrators that can help these enterprises in business transformation.
November, 2021
SAP S/4HANA Services 2021–2022 RadarView™
The SAP S/4HANA Services 2021–2022 RadarView™ helps enterprises define their approach for SAP S/4HANA adoption and identify the right implementation partner to support them in their journey. It assesses implementation services providers based on their ability to offer services with limited disruption. The 71-page report also provides our point of view on how SAP S/4HANA implementation service providers are catering to the changing needs of enterprises through a wide portfolio of accelerators and preconfigured solutions, thus delivering a general ranking based on key dimensions of practice maturity, partnership ecosystem, and investment and innovation.
November, 2021
UK Digital Service Providers Helping Accelerate Digital Adoption
In 2020, the UK faced its worst recession over the last three centuries, with its worst quarterly GDP contraction of approximately 20% in Q2 2020. Its economy shrunk twice as much as any other G7 nation. However, despite the deep recession, a combination of government investments and enterprise commitment toward digital adoption pushed the economy farther along in the recovery curve. Digitally mature businesses are addressing rapidly evolving customer behavior by creating personalized experiences using artificial intelligence (AI) and advanced analytics and enhancing customer engagement by deploying virtual agents/chatbots to assist customers and resolve queries. Alternate business and operating models are gaining traction in the region. Global service providers are increasing market penetration through acquisitions and hiring. These emerging trends are covered in Avasant’s United Kingdom (UK) Digital Services 2021–2022 RadarView™.
November, 2021
Rethinking Customer Experience in the New Normal
Rapidly changing consumer behavior has forced companies to deploy new customer engagement channels with 61% of enterprises exploring new delivery models. COVID-19 has created demand for hyperpersonal, data-driven experiences across multiple channels. But these new customer experience (CX) strategies pose challenges including siloed data, a need for better change management, and picking the right platform. Service providers are responding to these challenges tailored, industry-specific solutions and a design-led approach. These emerging trends are covered in Avasant’s Digital CX and CRM Services 2021-2022 RadarView™.
October, 2021
Digital CX and CRM Services 2021-2022 RadarView™
The Digital CX and CRM Services 2021-2022 RadarView™ provides information to assist enterprises in building digital customer experience (CX) and customer relationship management (CRM) strategies, charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can help expedite a customer’s CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 80-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.
October, 2021
Digital Talent Capability 2021 RadarView™
The Digital Talent Capability 2021 RadarView™ report provides information to assist enterprises in building a digital talent strategy and helps chart out an action plan for filling the digital talent gap. It identifies key global service providers and system integrators that can expedite an organization’s digital transformation journey by leveraging their digital talent capabilities. It also brings out detailed analyses of leading providers to support enterprises in identifying the right strategic partners. The 80-page report also highlights Avasant’s viewpoint on key technology and outsourcing trends reshaping the market.
September, 2021
Avasant Digital Forum: The New Age of Media: Driving the Digital Experience
Despite the explosion of streaming services, thousands of channels, dozens of video sharing apps, and countless other forms of digital entertainment the question “what should we watch” still echoes in living rooms throughout the world. The overwhelming amount of choice makes it hard for viewers, but also hard for platforms that have to deliver the content securely and efficiently.
October, 2021
Enhancing the Digital Experience: The Power of Next-Gen Apps
As business increasingly moves to digital channels, organizations must more quickly respond to the changing tastes of customers. At the same time, these digital channels throw off huge volumes of data that organizations can use to more effectively reach customers and enhance their digital experiences. But how can organizations ensure that they take advantage of these opportunities?
June, 2021
Avasant Digital Forum: The Workforce of the Future: Diverse, Inclusive and Digital
COVID-19 created worldwide disruption. But with disruption comes opportunity. Lockdowns have shown that working from home is feasible, and in some cases preferable, to the pre-COVID paradigm. In the past year, digital tools have made workers more productive. Those tools have also provided surprising opportunities. Work-from-home has provided flexibility to workers that otherwise could not thrive in the “face time” office culture. Working parents, young people with strong digital skills, and others are thriving in this new work mode.
June, 2021
Avasant Digital Forum: Transforming your Enterprise for the Future of Work
As the Latin America region recovers from the global pandemic, regional businesses and governments are rapidly embracing Digitalization. Digital transformation is a catalyst for this recovery and enables businesses to become more agile and customer centric. Work From Home and Smart Workspaces will become the norm. Organizations need to adopt digital platforms and solutions that allow them to handle the market shifts and rise in digital consumerism
June, 2021