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Documentation and Training Staffing Ratios
Documentation and training is a small but important function in the IT organization. In this study, we examine how staffing levels for this function have changed over the past decade. We also provide current metrics for this job function by organizational size, which IT managers can use to benchmark their employee headcount levels. Metrics include documentation/training specialists as a percentage of total IT staff, number of users per specialist, and number of developers per specialist. We conclude with our recommendations for optimizing staffing levels and productivity of IT documentation and IT training personnel. (4 pp., 5 figs.)[Executive Summary]
Cost-Effective Application Documentation: Write What Is Needed, No More, No Less
Creating cost-effective documentation (defined most broadly as information, rather than executable or operational components) has been called the current holy grail of the tech writing industry. This article describes business management issues surrounding the pragmatic reality of producing good documentation.