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Go-Forward Strategies for Oracle Application Customers
Customers of Oracle’s business applications face crucial decisions as the vendor seeks to substantially increase its applications, hardware, and service footprint within its accounts. To assist in those decisions, this study assesses customer satisfaction with Oracle support, plans for migration to Fusion applications, use of Sun hardware, consideration of third-party maintenance services, and forecasts for Oracle’s share of IT budgets. We present survey results for E-Business Suite, PeopleSoft, JD Edwards, and Hyperion. In addition, we provide application support staffing ratios for each application, which can be used for benchmarking and planning purposes. We conclude with recommendations as to how customers should move forward with Oracle applications. (51 pp., 30 figs.) [Research Byte]
Guiding Successful Business Intelligence Initiatives
Today, enterprises rely on many systems to run the business: SCM, ERP, CRM, POS systems, call centers, and e-commerce and online customer touch-points. Each of these systems produces volumes of data about customers, transactions, sales, inventory, and human resources. The problem becomes how to amass this data and turn it into actionable information for decision makers across the enterprise. This is the focus of the business intelligence (BI) environment, enabling an enterprise to wring greater business insight from the increasing volumes of data. This article looks at the technology that drives the business case for BI and at how this technology is integrated into business decision making.