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Problem Management: Major Payback for the Data Center
Twenty percent of data center personnel time is devoted to incident management and problem management, as those terms are defined by the IT Infrastructure Library (ITIL). This article provides statistics for percent of data center staff time spent on these activities by platform (mainframe, Windows, UNIX, and Linux). The conclusion: organizations can enjoy significant cost savings by devoting more effort toward problem management, which will reduce the occurance of incidents in the production environment.
Nearly One-Third of Polled Firms Have No Written IT Security Policy
A survey conducted in June 2002 by Computer Economics revealed that 30% of the organizations polled do not have written IT security policies in place, despite the fact that written policies are key to a successful security effort.