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  • Desktop Support Staff - Slow and Steady Decline in Desktop Support Staffing

    Slow and Steady Decline in Desktop Support Staffing

    Although desktop and laptop computers are not the hot commodity they were 30 years, they still require a great deal of support. The good news, however, is that when viewed as a percentage of the total IT staff, desktop support personnel are becoming steadily more productive. This Research Byte explores some reasons for this trend.

    January, 2022

  • Desktop Support Staff - Desktop Support Staffing Ratios 2022

    Desktop Support Staffing Ratios 2022

    When viewed as a percentage of the total IT staff, the percentage of desktop support personnel remains essentially unchanged. In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per desktop support staff member, and users per support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for the end-user support group, comprised of desktop support, help desk support, and IT training/documentation staff. We conclude with strategies for improving the efficiency of desktop support staff.

    January, 2022

  • ComputerEconomicsITmgmt2021 1 - IT Manager Staffing Levels Show Volatility

    IT Manager Staffing Levels Show Volatility

    The ratio of IT managers to total IT staff has been a volatile metric over recent years. In keeping with that trend, this staffing ratio took a jump this compared to last year. Although economic conditions can explain some of the volatility, there are other factors at work. This Research Byte examines possible causes.

    January, 2022

  • ComputerEconomicsITmgmt2021 1 - IT Management and Administration Staffing Ratios 2022

    IT Management and Administration Staffing Ratios 2022

    When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, too few and IT staff members can feel unsupported and without direction. This report examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and administrative support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff.

    January, 2022

  • Business Analyst Staffing Ratios - Business Analyst Staffing Ratios 2021

    Business Analyst Staffing Ratios 2021

    Business analysts as a percentage of the IT staff has risen from its previous decline, and we expect that this will be the trend. The business analyst serves as a bridge between the IT organization and business users. It is a multifaceted role that is important for ensuring that IT application systems meet business objectives. In this study, we assess staffing levels for the business analysts using four metrics: business analysts as a percentage of the IT staff, business analysts as a percentage of the delivery group, applications per business analyst, and users per business analyst. We also present ratios by organization size and sector.

    November, 2021

  • Technology Trends - E-Commerce and ERP Software Acquisition Plans for 2002 (August 2002)

    E-Commerce and ERP Software Acquisition Plans for 2002 (August 2002)

    Most sectors continue to invest in e-commerce software, while the acquisition of ERP software seems to have slowed according to the 13th annual Information Systems and E-Business Spending study conducted by Computer Economics.

    August, 2002

  • IT Staffing - 2002 IS Staffing Trends in Manufacturing (July 2002)

    2002 IS Staffing Trends in Manufacturing (July 2002)

    As in most sectors, there has been a shift in the IS staffing mix in manufacturing firms compared to the prior three-year period according to the 13th annual Information Systems and E-Business Spending study conducted by Computer Economics.

    July, 2002

  • IT Staffing - Budget Directions Impact Staffing and Acquisition Trends (July 2002)

    Budget Directions Impact Staffing and Acquisition Trends (July 2002)

    How an organization allocates IS budgets and sets acquisition plans is influenced by, but not totally dependent on, whether budgets are being decreased, increased, or held steady. We have examined four key benchmarks from our 2002 study to illustrate how budget directions influence spending and staffing trends.

    July, 2002

  • IT Staffing - E-Commerce Staff Increasing (June 2002)

    E-Commerce Staff Increasing (June 2002)

    E-Commerce staff as a percentage of IS staff is increasing in most sectors compared to the prior three-year period.

    June, 2002