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  • Trend in DevOps Engineers as a Percentage of IT Staff - DevOps Engineer Staffing Ratios 2022

    DevOps Engineer Staffing Ratios 2022

    DevOps is a natural extension of agile development into the deployment and operational phases of the system life cycle. It has been a way of life among modern, cloud-native software developers, and it is starting to become popular within enterprise IT organizations as well. This report provides metrics for benchmarking DevOps engineer staffing levels in the current environment. We provide four benchmarks by organization size and sector: DevOps engineering staff as a percentage of the IT staff, users per DevOps engineer, and applications per DevOps engineer. We conclude with recommendations on optimizing DevOps engineer staffing levels. (23 pp., 9 fig.)

    April, 2022

  • Graph Template Quality Assurance - IT Quality Assurance Staffing Ratios 2022

    IT Quality Assurance Staffing Ratios 2022

    Staffing levels for IT quality assurance personnel have been relatively steady over the past five years for several reasons, including the new ways in which software is being developed and the varying needs of industry sectors. In this report, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member. We conclude with recommendations for improving the effectiveness of the QA function within the IT organization.

    February, 2022

  • Serverr Support Staffing Ratios 1 - Server Support Staffing—Nowhere to Go But Down

    Server Support Staffing—Nowhere to Go But Down

    Staffing for server support administrators has been flat since 2019. Going back to 2012, the demand for server support staff had been on a downward trend, as companies were moving more of their workloads into the cloud. We expect the downward trend to return. This Research Byte examines the reasons for the trend and provides a summary of our full report on Server Support Staffing Ratios.

    November, 2021

  • Trend in Web - Web/E-Commerce Staffing Ratios 2021

    Web/E-Commerce Staffing Ratios 2021

    Web/e-commerce support staffing has been generally flat as a share of the typical IT staff over the past five years. But the COVID-19 pandemic has led to a substantial increase in digital interactions with customers, partners, and suppliers. Therefore, we expect staffing demands to increase for web/e-commerce personnel in the coming years. This Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.

    November, 2021

  • Serverr Support Staffing Ratios 1 - Server Support Staffing Ratios 2021

    Server Support Staffing Ratios 2021

    Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. How many server support staff members does an organization need today? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing metrics. We conclude with recommendations for improving server support productivity.

    November, 2021

  • Business Analyst Staffing Ratios - Business Analyst Staffing Ratios 2021

    Business Analyst Staffing Ratios 2021

    Business analysts as a percentage of the IT staff has risen from its previous decline, and we expect that this will be the trend. The business analyst serves as a bridge between the IT organization and business users. It is a multifaceted role that is important for ensuring that IT application systems meet business objectives. In this study, we assess staffing levels for the business analysts using four metrics: business analysts as a percentage of the IT staff, business analysts as a percentage of the delivery group, applications per business analyst, and users per business analyst. We also present ratios by organization size and sector.

    November, 2021

  • 5 year help desk - Help Desk Staffing Ratios 2021

    Help Desk Staffing Ratios 2021

    The help desk not only plays a key role in maintaining user productivity, but it also serves as the day-to-day face of the IT organization. This report provides staffing benchmarks for the help desk (service desk). We look at the trend in help desk staffing over a five-year period and provide five benchmarks by organization size and sector: help desk staff as a percentage of the IT staff, users per help desk staff member, applications per help desk staff member, first-call resolution rate, and help desk tickets per end-user support staff member. Because companies organize the end-user support function in different ways, we also provide benchmarks for a combined help desk and desktop support staff. We conclude with recommendations on optimizing help desk staffing levels.

    October, 2021

  • 5 year help desk - Help Wanted for the Help Desk

    Help Wanted for the Help Desk

    The help desk role should never be overlooked; it is more important than ever. It is the face of IT for the business. And, as businesses maneuver to adapt to new working environments—work from anywhere—help desk technicians take on a strategic imperative. In 2021, the help desk staffing ratio took another jump, albeit small, surpassing the 2019 ratio. This Research Byte summarizes our full report on help desk staffing ratios.

    October, 2021

  • EUISS2021Full - European IT Spending and Staffing Benchmarks 2021/2022: Full Study

    European IT Spending and Staffing Benchmarks 2021/2022: Full Study

    This report is a companion study to our annual IT Spending and Staffing Benchmarks study, which provides a full set of IT budgetary benchmarks and IT staffing metrics by industry sector and organizational size. This companion study for Europe should be used in conjunction with our full study to provide insight into how high-level spending and staffing benchmarks differ for European organizations.

    September, 2021

  • Fig1 1 - European IT Departments More Cautious Than American Counterparts

    European IT Departments More Cautious Than American Counterparts

    The best way to describe the European recovery from the COVID-19 pandemic is cautiously optimistic. Maybe with a little extra emphasis on optimistic. But it is nothing quite like the miracle recovery we described a little over a month ago for IT organizations in the US and Canada. Still, it is not all bad. In Europe, we continue to see expected increases in spending on digital transformation, software as a service (SaaS), and cloud, indicating that IT organizations are not holding back on new investments, and they see a clear path toward a digital future. This research byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2021/2022 study.

    September, 2021

  • Fig1 2 - The Recovery of IT Spending in 2021

    The Recovery of IT Spending in 2021

    It is nothing short of a miracle. No, not just the vaccines. Producing a vaccine in a year against a novel virus was a miracle. But the other miracle was reshaping the entire global economy practically overnight. Many organizations went to fully working at home over a weekend. Everything any consumer needed from healthcare to home improvement could be shipped to their doorstep. The economy went digital, and there is no going back. So even where vaccine rollouts are slow and lockdowns are still in place, IT budgets are going up. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2021/2022 study.

    July, 2021

  • Research Bytes - Coronavirus Putting 2020 IT Budget Plans in State of Flux

    Coronavirus Putting 2020 IT Budget Plans in State of Flux

    At the beginning of 2020, companies in the U.S. and Canada were poised for another year of strong IT operational budget growth. For the fourth year in a row, IT operational budgets were set to increase at a rate higher than inflation. The outlook for the year was looking strong for IT organizations—at least until the global pandemic struck. This Research Byte explains why our IT spending and staffing benchmarks for 2020 remain valid, even though we see the COVID-19 pandemic putting a dampener on year over year IT spending growth.

    July, 2020

  • Research Bytes - Get Access to Our 2020 IT Spending Metrics

    Get Access to Our 2020 IT Spending Metrics

    Our IT Spending Survey is now underway, and we're looking for additional qualified respondents. If you have access to your organization's IT budget, please apply now. If you qualify to participate and you complete the online survey, we'll send you the a number of our research publications (including the composite benchmarks from this study), at no charge--over $6,000 in value!

    January, 2019

  • Research Bytes - IT Staffing Levels Flat as Cloud Shifts Focus to Higher-Level Skills

    IT Staffing Levels Flat as Cloud Shifts Focus to Higher-Level Skills

    IT operational budgets in 2017 are growing modestly, but that growth is not being mirrored in IT staffing levels, which are essentially flat at the median. According to Computer Economics, fewer than half (49%) of all companies in its newly released IT Spending and Staffing Benchmarks 2017/2018 study are planning to increase IT headcount.

    June, 2017

  • Research Bytes - Security, Privacy, Cloud Apps Top Priorities for 2017 IT Spending

    Security, Privacy, Cloud Apps Top Priorities for 2017 IT Spending

    When it comes to new spending, IT departments have two rather clear priorities—secure their data and continue the transition to the cloud, according to the Computer Economics annual IT Spending and Staffing Benchmarks study for 2017/2018. Given the constant array of new threats facing IT departments every day, it is no surprise that security is a major priority. At the same time, the rise of cloud applications has been going on for many years, but it continues to accelerate. 

    June, 2017