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  • Worldwide IT Spending RB - Worldwide IT Spending And Staffing Outlook 2023

    Worldwide IT Spending And Staffing Outlook 2023

    Despite most of our survey respondents agreeing that the economy will be worse in 2023 than in 2022, IT spending increases are broad and strong. However, in this annual report of the IT spending and staffing outlook for 2023, we believe there is another major factor at play. We find that IT is no longer seen as a cost center but as a strategic driver of growth. Because of this, business leaders are giving their IT departments greater resources to help plan for the coming recession rather than asking them to tighten their belts.

    February, 2023

  • Trend in Server Support Product image - Server Support Staffing Ratios 2023

    Server Support Staffing Ratios 2023

    The demand for server support administrators has been on a downward trend for a decade. Virtualization, automation, DevOps, and the cloud have made IT infrastructure easier to administer. As a result, the IT infrastructure support burden is lessening, although there are factors also working in the other direction. We examine those factors in this new report, part of our IT staffing series.

    April, 2023

  • Web E Commerce Staffing Ratios - Web/E-Commerce Staffing Ratios 2023

    Web/E-Commerce Staffing Ratios 2023

    Social media, mobile devices, multimedia, and even the prospects of the metaverse, are increasing the ways customers and suppliers interact. The omnichannel experience will pressure organizations to build larger web and e-commerce footprints. With that increasing pressure, we expect web/e-commerce staffing to also increase. The Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.

    February, 2023

  • New Home for Business Analysts - Business Analyst Staffing Ratios 2023

    Business Analyst Staffing Ratios 2023

    The business analyst staffing ratio appears to be declining, but the role is not falling in importance. Therefore, as business users become more IT-savvy, it is only natural that business analysts would increasingly be rising up within the business rather than in the IT organization. The Research Byte summarizes our full report on business analyst staffing ratios.

    February, 2023

  • Trend in Help Desk Staff 1 - Help Desk Staffing Ratios 2023

    Help Desk Staffing Ratios 2023

    The help desk plays an important role in the delivery of IT services to the business. However, in 2022, help desk staffing declined to a level not seen since prior to the pandemic. Businesses are adapting to new working models, which may be one factor impacting this staffing ratio. The Research Byte summarizes our full report on help desk staffing ratios.

    January, 2023

  • Database Administration Staffing Ratios - Factors Affecting DBA Staffing Ratios

    Factors Affecting DBA Staffing Ratios

    Database administration (DBA) staffing remained steady in 2022, even though organizations are capturing and analyzing greater amounts of data. One reason DBA staffing levels are not rising is technology, specifically AI/ML, which is assisting DBAs in collecting, sorting, managing, and controlling ever-larger volumes of data. This Research Byte summarizes our full report on database administration staffing ratios.

    January, 2023

  • Database Administration Staffing Ratios - Database Administration Staffing Ratios 2022

    Database Administration Staffing Ratios 2022

    Database administration (DBA) staffing remained steady in 2022, even though organizations are capturing and analyzing greater amounts of data. One reason DBA staffing levels are not rising is technology, specifically AI/ML, which is assisting DBAs in collecting, sorting, managing, and controlling ever-larger volumes of data. The Research Byte summarizes this full report on database administration staffing ratios.

    January, 2023

  • IT Staffing RB Project Manager - IT Project Management Staffing Ratios 2022

    IT Project Management Staffing Ratios 2022

    The role of the IT project manager is critical in this dynamic, changing IT environment. The rise in the remote/hybrid work model puts project managers in the middle of recreating business and project management processes to reflect a more dispersed workforce. This Research Byte provides a summary of our full report on IT project management staffing ratios.

    December, 2022

  • IT Operational Spending 2 - IT Budgets Surge Ahead Despite Choppy Economic Waters

    IT Budgets Surge Ahead Despite Choppy Economic Waters

    IT budgets have faced stormy weather in recent years: a global pandemic, a brief recession brought on by lockdowns, supply chain disruptions, war in Ukraine, and a year and a half of rising inflation. At each phase, we reported that IT budgets might be negatively impacted, and each time, enterprises refused to cut IT spending. It is starting to become clear that most enterprises view IT as a strategic resource in weathering the economic challenges of the last few years. IT is no longer seen as a cost center but as a strategic resource than can impact the top and the bottom line. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2022/2023 study.

    July, 2022

  • Trend in DevOps Engineers as a Percentage of IT Staff - DevOps Engineer Staffing Ratios 2022

    DevOps Engineer Staffing Ratios 2022

    DevOps is a natural extension of agile development into the deployment and operational phases of the system life cycle. It has been a way of life among modern, cloud-native software developers, and it is starting to become popular within enterprise IT organizations as well. This report provides metrics for benchmarking DevOps engineer staffing levels in the current environment. We provide four benchmarks by organization size and sector: DevOps engineering staff as a percentage of the IT staff, users per DevOps engineer, and applications per DevOps engineer. We conclude with recommendations on optimizing DevOps engineer staffing levels. (23 pp., 9 fig.)

    April, 2022

  • Graph Template Quality Assurance - IT Quality Assurance Staffing Ratios 2022

    IT Quality Assurance Staffing Ratios 2022

    Staffing levels for IT quality assurance personnel have been relatively steady over the past five years for several reasons, including the new ways in which software is being developed and the varying needs of industry sectors. In this report, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member. We conclude with recommendations for improving the effectiveness of the QA function within the IT organization.

    February, 2022

  • Serverr Support Staffing Ratios 1 - Server Support Staffing—Nowhere to Go But Down

    Server Support Staffing—Nowhere to Go But Down

    Staffing for server support administrators has been flat since 2019. Going back to 2012, the demand for server support staff had been on a downward trend, as companies were moving more of their workloads into the cloud. We expect the downward trend to return. This Research Byte examines the reasons for the trend and provides a summary of our full report on Server Support Staffing Ratios.

    November, 2021

  • Trend in Web - Web/E-Commerce Staffing Ratios 2021

    Web/E-Commerce Staffing Ratios 2021

    Web/e-commerce support staffing has been generally flat as a share of the typical IT staff over the past five years. But the COVID-19 pandemic has led to a substantial increase in digital interactions with customers, partners, and suppliers. Therefore, we expect staffing demands to increase for web/e-commerce personnel in the coming years. This Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.

    November, 2021

  • Serverr Support Staffing Ratios 1 - Server Support Staffing Ratios 2021

    Server Support Staffing Ratios 2021

    Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. How many server support staff members does an organization need today? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing metrics. We conclude with recommendations for improving server support productivity.

    November, 2021

  • Business Analyst Staffing Ratios - Business Analyst Staffing Ratios 2021

    Business Analyst Staffing Ratios 2021

    Business analysts as a percentage of the IT staff has risen from its previous decline, and we expect that this will be the trend. The business analyst serves as a bridge between the IT organization and business users. It is a multifaceted role that is important for ensuring that IT application systems meet business objectives. In this study, we assess staffing levels for the business analysts using four metrics: business analysts as a percentage of the IT staff, business analysts as a percentage of the delivery group, applications per business analyst, and users per business analyst. We also present ratios by organization size and sector.

    November, 2021