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Laptop Growth and Impact on Technical Support Staffing Requirements
In many organizations, laptops are becoming a larger percentage of the PC inventory. From the perspective of IT organizations, laptops can ease the burden of relocations, changes, and upgrades. But there are also costs: Laptops cost more than comparably equipped desktops, introduce new security threats, suffer damage more frequently, and are more costly to repair than desktops. This study examines current trends in desktop and laptop PC acquisition, and how the changing mix of laptops to desktops is influencing IT staffing requirements. (5 pp., 9 figs.)[Executive Summary]
The Falling Costs of Mobile Computing
The increase in the use of mobile computing, centered around laptop computers, presents special challenges to IT managers. This Research Byte, which is an executive summary of our full report, Falling Costs of Mobile Computing Drive Corporate Adoption, which forecasts the deployment and cost differential of laptop computers relative to desktops. It also includes recommendations for IT managers to manage the challenges of mobile computing, the greatest of which is security of data carried on mobile devices.