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  • Technology Trends - Maintenance and Service Contracts on Networking Equipment

    Maintenance and Service Contracts on Networking Equipment

    We reviewed several maintenance and service contracts from network equipment manufacturers to identify traps or potential hidden costs. We found several things that concern us, and we recommend that buyers carefully evaluate each maintenance contract before making a decision. A thorough evaluation will help ensure that the level of service specified in the contract meets corporate needs and that you have taken appropriate steps to control costs.

    August, 2002