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Maximizing the Value of Multi-Supplier Service Delivery
When an enterprise engages multiple vendors for IT service delivery, it is easy for those suppliers to lack coordination and collaboration among themselves and with the client. This results in an increased number of critical incidents, lack of process visibility, and siloed reporting. The multisourcing service integration model (MSI) is helping enterprises reduce incident resolution time, integrate multiple IT systems, and improve business and supplier accountability. Service providers are leveraging artificial intelligence/machine learning solutions and proprietary IT service management tools to reduce ticket volumes, synchronize service catalogs, and automate business processes. These trends, and others, are covered in our Multisourcing Service Integration 2021–2022 RadarView™.
Multisourcing Service Integration 2021–2022 RadarView™
The Multisourcing Service Integration 2021–2022 RadarView™ assists organizations in identifying strategic partners for multisourcing service integration (MSI) by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key MSI service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right MSI services partner. The 69-page report also highlights top market trends in the MSI space and Avasant’s viewpoint.