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  • IT Best Practices - Service Level Agreements Are Critical to Successful Network Management

    Service Level Agreements Are Critical to Successful Network Management

    Although many companies have implemented formal service level agreements to manage network availability, a large number of organizations are not using this important management strategy.This article outlines key points for establishing effective SLAs for network management.

    May, 2003

  • IT Best Practices - Effective Network Management – Still a Major Concern for Many Organizations

    Effective Network Management – Still a Major Concern for Many Organizations

    Maintaining a high level of network availability and security are two of the most important goals of the IT organization. Based on a Computer Economics survey, this report assesses the effectiveness of their network management strategy from three important perspectives: availability, security, and over strategy.

    March, 2003