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Network Support Staffing Ratios 2021
Computer networks are more important than ever. Although the level of network support staffing has plateaued in previous years, there are signs of resurgence. This report will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing ratios against industry benchmarks. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the Network and Communications Group, network devices per network support staff member, and users per network support staff member. We provide benchmarks by organization size and sector. We conclude with recommendations for optimizing the cost of network support staff.
Hybrid Work Stimulating Demand for Network Support Personnel
Although the level of network support staffing plateaued in previous years, there are now signs of resurgence. This is largely the result of the COVID-19 pandemic, with remote and hybrid work styles increasing the demand for network support personnel. This Research Byte summarizes the five-year trend in network support staffing ratios.
Spending and Staffing for Networks: Executive Summary
Network spending and staffing ratios show consistent relationships with organizational size. Therefore, IT executives should properly consider the size of their organization when benchmarking their network spending and staffing levels. This Research Byte is an executive summary of our full report, which provides benchmarks for network infrastructure spending as a percentage of the total IT operational budget, network support staffing levels as a percentage of the total IT headcount, and network staff productivity in terms of number of users and desktops supported per network staff member.