Problem

Twenty percent of data center personnel time is devoted to incident management and problem management, as those terms are defined by the IT Infrastructure Library (ITIL).  This article provides statistics for percent of data center staff time spent on these activities by platform (mainframe, Windows, UNIX, and Linux). The conclusion: organizations can enjoy significant cost savings by devoting more effort toward problem management, which will reduce the occurance of incidents in the production environment.

September, 2006