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Future of Retail: Accelerating Digital Transformation in Partnership with Wipro
The retail transformation has been accelerated by the COVID19 pandemic. The segments that did well in the pandemic (essential retail- e.g. grocery, e-commerce, home improvement etc.) are flush with resources to drive the next set of initiatives, while segments that struggled have to fight harder to get the attention of the customer. Retail customers continue to demand convenience, seamless experience and the right bargain, and the pandemic has instilled focus around health, safety and trust.
Retail IT Spending Needed for Digital Transformation
The retail sector is going through a major transformation. Brick-and-mortar stalwarts are filing for bankruptcy or disappearing entirely. E-commerce and the digital customer experience are taking an increasing part of the shopping dollar. And all of that was happening before the COVID-19 pandemic forced major restrictions on brick-and-mortar shopping. Traditional retail is in a “change or die” mode, and the transformation of IT is going to decide who survives. This Research Byte is a brief summary of our special report on IT spending trends in the retail sector, which is available for free download.