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  • IT Spending Benchmarks - IT Metrics

    IT Metrics

    Measuring IT has always been a challenge for CIOs, yet metrics and benchmarking are the foundation of a good continuous improvement process. Developing IT metrics is an ongoing process that begins with business and IT strategies. This article provides several key points to consider when determining IT metrics that contribute to the bottom line of a business. (3 pp., 3 figs)

    May, 2004