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Does Software Usability Testing Pay Off?
The National Institute of Standards and Technology (NIST) proposed the Common Industry Format in developing a standard for software usability testing. Based on experience with a number of products, the returns from effective usability testing of software are over one hundred to one. Too frequently the requirements for being first to market with the lowest cost application override the desirability for high-quality applications. Changing this vendor perspective will require that software purchasers alter their buying criteria.
Eliminating Software Bugs Could Save Billions
About two-thirds of users polled experienced significant software bugs last year; their organizations averaged 40 major and 49 minor bugs during that period. To better estimate the cost of bugs in the real world, researchers conducted case studies in the transportation and financial services sectors.