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  • Trend in Network Support Staff as a Percentage of IT Staff fixed - Network Support Staffing Ratios 2021

    Network Support Staffing Ratios 2021

    Computer networks are more important than ever. Although the level of network support staffing has plateaued in previous years, there are signs of resurgence. This report will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing ratios against industry benchmarks. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the Network and Communications Group, network devices per network support staff member, and users per network support staff member. We provide benchmarks by organization size and sector. We conclude with recommendations for optimizing the cost of network support staff.

    December, 2021

  • Trend in Network Support Staff as a Percentage of IT Staff fixed - Hybrid Work Stimulating Demand for Network Support Personnel

    Hybrid Work Stimulating Demand for Network Support Personnel

    Although the level of network support staffing plateaued in previous years, there are now signs of resurgence. This is largely the result of the COVID-19 pandemic, with remote and hybrid work styles increasing the demand for network support personnel. This Research Byte summarizes the five-year trend in network support staffing ratios.

    December, 2021

  • Business Analyst Staffing Ratios - Business Analyst Staffing Ratios 2021

    Business Analyst Staffing Ratios 2021

    Business analysts as a percentage of the IT staff has risen from its previous decline, and we expect that this will be the trend. The business analyst serves as a bridge between the IT organization and business users. It is a multifaceted role that is important for ensuring that IT application systems meet business objectives. In this study, we assess staffing levels for the business analysts using four metrics: business analysts as a percentage of the IT staff, business analysts as a percentage of the delivery group, applications per business analyst, and users per business analyst. We also present ratios by organization size and sector.

    November, 2021

  • staff graph updated - Database Administration Staffing Ratios 2021

    Database Administration Staffing Ratios 2021

    As enterprises collect more data and connect more applications, they must ensure that data is secure, reliable, and accessible. But despite these increased demands, companies are restraining the growth in their database administration staff. This report helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: database administrators (DBAs) as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations and examine the influence by sector on these benchmarks. We conclude with best practices for optimizing DBA staffing.

    October, 2021

  • staff graph updated - Retailers Feeling the Need for More Database Administrators

    Retailers Feeling the Need for More Database Administrators

    : While database administration (DBA) staffing remains steady or has declined in most sectors, the retail/wholesale sector has increased staffing in this area. The COVID-19 pandemic elevated the importance of an online presence in the retail/wholesale sector. This Research Byte provides a summary of our full report on database administration staffing ratios.

    October, 2021

  • Trend in Project Managers as a Percentage of IT Staff

    IT Project Manager Staffing Marches to New High

    As IT organizations move more of their operations to the cloud, the mix of required skills needed is changing, with most infrastructure-support roles falling as a percentage of the staff, and higher-level roles rising. Project management is one job position that has been steadily increasing over the past five years. This research byte discusses what is behind the rise and provides a summary of our full report on IT project management staffing ratios.

    May, 2021

  • Trend in Project Managers as a Percentage of IT Staff

    IT Project Management Staffing Ratios 2021

    In this study, we assess how many project managers a typical IT organization requires. We present five benchmarks: project managers as a percentage of the IT staff, project managers as a percentage of the application group, users per project manager, applications per project manager, and application programmers per project manager. Our analysis also includes the influence of organization size and industry sector. We conclude with recommendations on assessing the performance of the project management function.

    May, 2021

  • Research Bytes - Server Support Staffing Declines as IT Organizations Shed On-Premises Infrastructure

    Server Support Staffing Declines as IT Organizations Shed On-Premises Infrastructure

    The demand for server support administrators has been declining over the past decade, and this trend will continue. Why the decline? Cloud computing is allowing IT organizations to reduce their on-premises data center infrastructure, while virtualization and automation are making the servers that remain on-premises easier to administer. This Research Byte summarizes the five-year trend in server support staffing ratios.

    February, 2019

  • IT Staffing - ERP Support Staffing Ratios 2016

    ERP Support Staffing Ratios 2016

    In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. The higher the ratio, the more productive the support personnel appear to be, all other things being equal. We assess this ratio by size of installation, sector, maturity of installation, and upgrade frequency. We then compare ratios for Oracle E-Business and SAP ERP systems with the composite ratio for all other systems. Finally, we provide recommendations on optimizing staffing levels. (16 pp., 6 fig.) [Research Byte]

    May, 2016

  • IT Staffing - Application Programmer Staffing Ratios

    Application Programmer Staffing Ratios

    With the changing IT environment, IT organizations can benefit from a periodic assessment of their application programmer staffing levels. This study uses three metrics to benchmark this function: application programmers as a percentage of the IT staff, users per application programmer, and applications per application programmer. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger Application Group, which includes all personnel engaged in developing and maintaining applications. (19 pp., 9 fig.) [Research Byte]

    April, 2016

  • IT Staffing - Server Support Staffing Ratios 2015

    Server Support Staffing Ratios 2015

    Server support personnel have been declining as a percentage of the typical IT staff. How many server support staff members does an organization need? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support productivity. (17 pp., 8 fig.) [Research Byte]

    September, 2015

  • IT Staffing - ERP Support Staffing Ratios 2015

    ERP Support Staffing Ratios 2015

    In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. The higher the ratio, the more productive the support personnel appear to be, all other things being equal. We assess this ratio by size of installation and sector. We also report median ratios for Oracle E-Business, SAP ERP, PeopleSoft, and JD Edwards systems vs. all others. Finally, we provide recommendations on optimizing staffing levels after assessing the influence of age of installation, number of instances, number of versions, extent of modifications, and scope of functionality. (14 pp., 5 fig.) [Research Byte]

    August, 2015

  • IT Staffing - Server Support Staffing Ratios 2014

    Server Support Staffing Ratios 2014

    Server support personnel have been declining as a percentage of the typical IT staff. How many server support staff members does an organization need? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support productivity. (16 pp., 7 figs.) [Research Byte]

    October, 2014

  • IT Staffing - ERP Support Staffing Ratios 2014

    ERP Support Staffing Ratios 2014

    In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. We call this the ERP support staffing ratio. The higher the ratio, the more productive the support personnel appear to be, all other things being equal. We assess this ratio by size of installation and sector. We also report median ratios for Oracle E-Business, SAP ERP, and JD Edwards systems. Finally, we provide recommendations on optimizing staffing levels after assessing the influence of age of installation, number of instances, number of versions, extent of modifications, and scope of functionality.  (13 pp., 5 fig.) [Research Byte]

    March, 2014

  • IT Staffing - Server Support Staffing Ratios 2013

    Server Support Staffing Ratios 2013

    Server support personnel have been declining as a percentage of the typical IT staff. How many server support staff members does an organization need? To answer that question, we provide four key metrics for benchmarking server support staff: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support productivity. (17 pp., 7 figs.) [Research Bytes]

    September, 2013