• Grid View
  • List View
SUBSCRIPTION
PLANS
  • Technology Trends - VoIP Usage Ramps, But ROI Sometimes Illusive

    VoIP Usage Ramps, But ROI Sometimes Illusive

    Over the last several years, enterprises of all sizes have evolved from merely piloting voice over IP (VoIP) technology to enacting full-scale deployments. This year, Computer Economics research indicates that, for the first time, the majority of businesses will have implemented some form of VoIP technology. In this study, we examine adoption trends by small, midsize, and large organizations. We also look at return on investment (ROI) and the predictability of total cost of ownership (TCO), and we conclude with a brief summary of the advantages and disadvantages of IP telephony systems. This analysis is based on our annual survey of CIOs and senior IT managers. (4 pp., 5 figs.)[Executive Summary]

    January, 2008

  • IT Best Practices - Proof of Concept Evaluates Secure Internet Customer Services (1Q03)

    Proof of Concept Evaluates Secure Internet Customer Services (1Q03)

    The Social Security Administration recently completed proof of concept testing of a number of technologies aimed at reducing its workload and enhancing efficiency of handling customer transactions.  The project was successful in showing that existing technologies could ensure secure access, protect data, and shield the privacy of CRM information.  The interoperability of applications run on hardware from multiple vendors and several software applications was an important result of this proof of concept. 

    February, 2003