Softtek recognized as a Disruptor in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Disruptor for Airlines and Airports Digital Services 2019.

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Softtek augments its digital solutions by integrating automation and driving innovation through a lab dedicated for airline industry.

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Practice Maturity

  • Primarily focused on the airlines industry with long-running engagements and marquee customers in the US, and has started making forays in the airport segment.
  • Adopted a near shore delivery model to better serve clients, with most of its delivery centers based out of Latin America to ensure seamless delivery.
  • Offers industry solutions across the business areas of commercial, customer and reservations, air and technical operations and enterprise management and analytics.
  • Its digital portfolio of solutions span IT operations, customer engagement, business analytics and innovation. This includes network planning, revenue management, reservation and cargo, ground operations, air and technical operations, and people/ finance.
  • Has leveraged emerging technologies in developing its airline IT operation solution, its SRE platform, which includes automation, and AI/ML capabilities.
Leader IA Badge 4 - New Radar view

Investments and Innovation

  • Focused on investing in the customer journey, through service consistency and improving the customer “guest” experience.
  • Incubates ideas for clients through multiple means and manages innovation through an Innovation Management Framework supported by its Digital Innovation Labs.
  • Focused on co-creation of disruptive solutions leveraging technologies and enabling a culture for collaborative innovation across the organization.
  • Has a dedicated Airline Innovation Lab, located in Dallas, Texas. The lab focuses on emerging technologies for airlines, customer engagement and employee experience and productivity. Key focus areas include VR / AR, Biometrics, Enterprise IoT, Digital Assistants /Chatbots, AI and Mobile.

Partnership and Ecosystem

  • Collaborates with leading industry technology providers. For example, it has implemented and supported Amadeus Altea Suite, a complete Passenger Service System, for the world’s largest low-cost carrier.
  • Has developed partnerships with enterprise-wide technology as well as niche digital technology providers to augment capabilities. For instance, its partnership with Oracle allows it to offer application transformation service to airline clients and with SnapLogic helps in improving application and data integration capabilities.


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