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“Comprehensive offering backed by large practice, diverse partner ecosystem. Acquisitive approach and significant IP investments.”
- HCL has a Digital & Analytics (DNA) practice under their Mode-2 strategy, offering AI and advanced analytics solutions and products across multiple verticals and process areas. It delivers a comprehensive set of offerings, backed by 5 global labs and innovation centers, and 7 data analytics centers of excellence.
- In terms of pricing structure, HCL utilizes a platform-focused, catalog-based, and business-outcome-based commercial model, which has helped them to win new logos.
- HCL has a distributed client base with significant focus on BFSI, retail & CPG, high tech and insurance. It has developed industry-specific use cases such as DigiBank for digitizing KYC process during customer onboarding, image analytics, and voice biometrics.
- HCL and Microsoft have jointly set up a dedicated technology development center called Lab 21, which focuses on developing AI-enabled solutions leveraging the Microsoft AI platform and Azure.
- On the academic front, it has partnered with MIT (jointly developing AI solutions), University of California Berkeley (research in AI/ML), University of California Irvine (digital transformation) and Carnegie Mellon University (developing AI algorithms).
Investments and Innovation
- HCL has taken a balanced approach to strengthen its AI & Analytics capabilities. Some of the key acquisitions include Actian in 2018 (USD 330M), DataWave in 2017 (GBP 7M), VolvoIT in 2016 (USD 138M) and IBM’s product suite.
- It has also invested in creating a differentiated value proposition through Data Marketplace (DMP), a secure and metadata-driven catalog-based product.
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