WNS offers advanced analytics capabilities under its Research and Analytics umbrella of services. It has 2,500 analytics experts across 10 delivery centers that are providing expertise to 100+ clients in multiple industries.
It leverages analytics and big data capabilities to offer verticalized solutions such as SocioSEER (social-media analytics platform), Unison (customer interaction analytics), and a commercial planning suite (travel).
To cater to healthcare clients, which accounts for 14.7% of its revenue, WNS leverages its analytics knowledge center with 800 analytics experts to deliver strong analytics capabilities and proprietary frameworks.
Established dedicated R Labs of data scientists, big data specialists, data modelers, etc. to build R language-based tailored algorithms for long-term clients.
Holds strategic partnership with leading technology providers such as IBM, RPA platform providers such as Automation Anywhere, KOFAX and academia network.
It has also collaborated with NIIT University to design a master of business administration (MBA) program in business analytics to nurture analytics-ready professionals.
Investments and Innovation
To up-skill and train analytics professionals, WNS has developed a mastermind training framework focused on evolving domains such as big data, data science, and R.
It completed a series of acquisitions that included Value Edge Research Services (2017) and HealthHelp (2017) both of which offer analytics services in healthcare sector and Marketics (2007), an offshore analytics services provider.
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