Airlines and Airports Digital Services RadarView™ 2019 – 2020 – Wipro


Wipro recognized as a Leader in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Leader for Airlines and Airports Digital Services 2019-2020.



AA Leaders badge 2019 2020 238x300 - Airlines and Airports Digital Services RadarView™ 2019 - 2020 - Wipro
Airlines Airports 2019 2020 RV web graphic - Airlines and Airports Digital Services RadarView™ 2019 - 2020 - Wipro


Wipro combines extensive aviation industry experience with a robust ecosystem focused on co-investment and co-development of solutions.


  • Leader Airlines and Airports Digital Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • Wipro provides technology implementation, consulting and advisory services involving passenger experience, operations for airlines and airports, and cargo operations.
  • Brings extensive airport experience through managing operations for 2 of the top 5 international airports in the 25-40 million passengers per annum (MMPA) category.
  • Integrates disruptive technologies such as IoT, automation, cloud and analytics into its solutions. For instance, Smart Airport is an IoT-based solution covering aircraft scheduling and movement control, flight dispatch and crew management while CROAMIS uses automation for air cargo management. Its Digital Airport framework brings together its experience in applications development and management with integrating third-party systems and technologies such as IoT and analytics.
  • Focuses on continuous enhancements of its airline and airport solutions portfolio. In June 2019, it rolled out TOPS CREW, an addition to its TOPS IT product suite to support airlines in managing processes related to crew management.
AA Leaders badge 2019 2020 - Airlines and Airports Digital Services RadarView™ 2019 - 2020 - Wipro

Investments and Innovation

  • Wipro is focused on co-innovation with leading industry players such as SITA. It delivered the first airport collaborative decision-making (A-CDM) solution in North America, which enabled real-time information and data sharing between airport stakeholders.
  • Collaborates with start-ups to develop emerging technology solutions. In May 2019, it developed a blockchain-based payment solution for Travacoin to enable digital currency-based payments for the airline industry.
  • Its thought leadership is demonstrated through research papers and participation in industry events showcasing how technologies such as sensors, mobility, analytics, cloud, automation, and AR are transforming the travel experience as well as airline and airport operations.

Partnership and Ecosystem

  • Wipro collaborates with product companies, marquee clients, and industry bodies to test new use cases and introduce innovative solutions to the industry.
  • Collaborated with TIBCO to develop a connected intelligence digital airport platform, Maximize Connectivity, Integration and Analysis of Airport Information and Technologies (MCiT). This platform supports operations, passenger experience, revenue growth, and facilitates digital innovation.
  • Through an innovative co-investment model, it developed CROAMIS and TOPS solutions with Qatar Airways. As part of the IATA e-freight Preferred Partner program, it developed e-freight solutions to reduce complexity and paper-based processes.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Airlines and Airports Digital Services RadarView™ 2019 – Tech Mahindra


Tech Mahindra recognized as an Innovator in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as an Innovator for Airlines and Airports Digital Services 2019.



Airlines Airports Innovator badge 2019 238x300 - Airlines and Airports Digital Services RadarView™ 2019 - Tech Mahindra
Airlines Airports 2019 RV web graphic 1 - Airlines and Airports Digital Services RadarView™ 2019 - Tech Mahindra


Tech Mahindra leverages its IPs and accelerators to complement delivery capabilities of its airline and airport solutions.


  • Innovator Airlines and Airports Digital Services RadarView™ Report 2019


Avasant Analyst Insights

Practice Maturity

  • Tech Mahindra brings over 15 years of aviation industry experience and offers business solutions covering airline operations, airport management, cargo management and managed services.
  • It addresses needs in the following functional areas: revenue accounting and management, catering, loyalty systems and TPF consulting. Its Pricing Workflow Automation solution offers automation of pricing proposal, evaluation and approval processes to determine flight ticket pricing.
  • It also develops IPs and accelerators for the industry. iDecisions is its BI framework for revenue management and market intelligence includes industry best practices for KPIs, analytics templates and dashboards, and business processes.
  • It utilizes emerging technologies to augment its capabilities. These include automation of cargo operations, online portals for industry applications, data analytics for its Connected Travel 4.0 solution with virtual assistants and IoT-based solution for safe transportation of air crews (Airline Safe Employee Transport).
Airlines Airports Innovator badge 2019 - Airlines and Airports Digital Services RadarView™ 2019 - Tech Mahindra

Investments and Innovation

  • Tech Mahindra leverages its NMACS (Networks, Mobility, Analytics, Cloud, Security, Social Computing and Sensors) Platform and co-innovation CoE Model to deliver innovative industry solutions. This includes new interactive services such as mobile apps and new merchandising and loyalty models.
  • It has built CoEs with partners to gain deep technology and domain expertise. For instance, in partnership with Pegasystems, it established Pega CoE which supports engagements, tracks the latest trends, and improves capability to provide customer-specific solutions across industries including airports and airlines.

Partnership and Ecosystem

  • Tech Mahindra’s has strong partnership ecosystem, with leading technology providers to develop or augment industry-specific solutions. It includes partnerships with Ramco Systems and Infospectrum for MRO solutions. Also, it has collaborated with SAP in developing its MRO solution, MAX™.
  • Leverages enterprise-wide technology partnerships to augment existing delivery capabilities. For instance, its partnership with AWS allows for cloud-based delivery of iDecisions.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Airlines and Airports Digital Services RadarView™ 2019 – 2020 – TCS


TCS recognized as a Leader in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Leader for Airlines and Airports Digital Services 2019 – 2020.



AA Leaders badge 2019 2020 238x300 - Airlines and Airports Digital Services RadarView™ 2019 - 2020 - TCS
Airlines Airports 2019 2020 RV web graphic - Airlines and Airports Digital Services RadarView™ 2019 - 2020 - TCS


TCS focuses on building digitally-enabled solutions and driving innovation through engaging partners, start-ups and the academia.


  • Leader Airlines and Airports Digital Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • TCS has developed long-standing client partnerships by continuously implementing technology innovations. It has 25 years of partnership with KLM and 15 years with Star Alliance – both focused on bringing digital innovation to airlines.
  • Brings its full-service play, domain and cross-service line expertise to deliver industry-specific offerings across multiple areas: connected traveler, aircraft operations, intelligent airport automation, cargo and ramp operations, smart airport buildings, smart airport construction and others.
  • Successfully delivered projects across broad areas including innovation and transformation for 6 airlines, loyalty management for 14 airlines, cargo solutions for 8 carriers, 9 PSS migrations, data and digital solutions for 11 airlines which incorporates mobility and IoT solutions, cloud migration, inflight retail integration, and MRO experience.
  • Actively leverages emerging technologies such as IoT and AI to enhance solutions. Its Cargo Monitoring and Smart Airport Buildings solutions both use IoT and analytics to deliver value to clients.
AA Leaders badge 2019 2020 - Airlines and Airports Digital Services RadarView™ 2019 - 2020 - TCS

Investments and Innovation

  • TCS has an innovation-led solution development strategy. It established 2 dedicated airline and airport innovation labs, with plans to develop an Airport Co-Innovation Experience Center. It also leverages its Co-Innovation Network™ to provide start-ups access to TCS’ marquee accounts.
  • Works actively with industry bodies develop new ideas and solutions. It recently won a prize in an IATA-organized hackathon for creating a voice and Artificial Intelligence-enabled solution to automate the logistics operation.
  • Intends to increase focus on airports through a multi-pronged strategy of ‘mass-personalized’ solutions, research-based Minimum Viable Products, leveraging its partner ecosystem and investing in innovation.

Partnership and Ecosystem

  • Leverages its rich partnership ecosystem comprising of technology companies, industry enterprises, academia and start-ups to keep abreast of technological advancement. It co-developed its Intelligent Airlines Operations (IAO) solution with Singapore Airlines; and has partnerships with MIT and other research organizations on identifying travel and technology trends.
  • It has a large start-up ecosystem, with 20+ active start-up partnerships for co-developing airlines and airports industry-specific solutions. It brought together 15 start-ups and 30 marquee customers in the travel, hospitality and logistics space in an event to showcase POCs such as AR/VR-based check-in and blockchain-based loyalty programs.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Airlines and Airports Digital Services RadarView™ 2019 – Softtek


Softtek recognized as a Disruptor in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Disruptor for Airlines and Airports Digital Services 2019.



Airlines Airports Disruptor badge 2019 238x300 - Airlines and Airports Digital Services RadarView™ 2019 - Softtek
Airlines Airports 2019 RV web graphic 1 - Airlines and Airports Digital Services RadarView™ 2019 - Softtek


Softtek augments its digital solutions by integrating automation and driving innovation through a lab dedicated for airline industry.


  • Disruptor Airlines and Airports Digital Services RadarView™ Report 2019


Avasant Analyst Insights

Practice Maturity

  • Primarily focused on the airlines industry with long-running engagements and marquee customers in the US, and has started making forays in the airport segment.
  • Adopted a near shore delivery model to better serve clients, with most of its delivery centers based out of Latin America to ensure seamless delivery.
  • Offers industry solutions across the business areas of commercial, customer and reservations, air and technical operations and enterprise management and analytics.
  • Its digital portfolio of solutions span IT operations, customer engagement, business analytics and innovation. This includes network planning, revenue management, reservation and cargo, ground operations, air and technical operations, and people/ finance.
  • Has leveraged emerging technologies in developing its airline IT operation solution, its SRE platform, which includes automation, and AI/ML capabilities.
Airlines Airports Disruptor badge 2019 - Airlines and Airports Digital Services RadarView™ 2019 - Softtek

Investments and Innovation

  • Focused on investing in the customer journey, through service consistency and improving the customer “guest” experience.
  • Incubates ideas for clients through multiple means and manages innovation through an Innovation Management Framework supported by its Digital Innovation Labs.
  • Focused on co-creation of disruptive solutions leveraging technologies and enabling a culture for collaborative innovation across the organization.
  • Has a dedicated Airline Innovation Lab, located in Dallas, Texas. The lab focuses on emerging technologies for airlines, customer engagement and employee experience and productivity. Key focus areas include VR / AR, Biometrics, Enterprise IoT, Digital Assistants /Chatbots, AI and Mobile.

Partnership and Ecosystem

  • Collaborates with leading industry technology providers. For example, it has implemented and supported Amadeus Altea Suite, a complete Passenger Service System, for the world’s largest low-cost carrier.
  • Has developed partnerships with enterprise-wide technology as well as niche digital technology providers to augment capabilities. For instance, its partnership with Oracle allows it to offer application transformation service to airline clients and with SnapLogic helps in improving application and data integration capabilities.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Airlines and Airports Digital Services RadarView™ 2019 – NIIT Technologies


NIIT Technologies recognized as an Innovator in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as an Innovator for Airlines and Airports Digital Services 2019.



Airlines Airports Innovator badge 2019 238x300 - Airlines and Airports Digital Services RadarView™ 2019 - NIIT Technologies
Airlines Airports 2019 RV web graphic - Airlines and Airports Digital Services RadarView™ 2019 - NIIT Technologies


NIIT focuses on integration of digital capabilities such as data analytics and cloud transformation to improve its operation focused offerings.


  • Innovator Airlines and Airports Digital Services RadarView™ Report 2019


Avasant Analyst Insights

Practice Maturity

  • NIIT Tech considers Travel and Transportation, which includes its airlines and airports segment, as a key business priority. Post its organizational restructuring in 2018, the sector has been identified as 1 of 3 verticals driving future growth.
  • Has vast industry experience spanning 20 years of demonstrating its expertise in serving airlines and airports clients with offerings across back office support, sales and services, loyalty and cargo and operations. Also, brings competency in PSS-related work and commercial (COTS) product implementation for airline clients.
  • Develops assets and domain-specific quick-to-deploy solutions catering to specific client needs. Its passenger revenue accounting solution Monalisa helps airlines in reducing revenue loss; its in-flight catering management solution QOSMOS automates catering services; and COSYS automates ground-handling processes.
  • Builds on existing strength in BPM services with emphasis on process automation and transformation through integration of digital technologies.
Airlines Airports Innovator badge 2019 - Airlines and Airports Digital Services RadarView™ 2019 - NIIT Technologies

Investments and Innovation

  • Builds digital capabilities complementary to its offerings through strategic acquisitions. Acquired Incessant in 2015 to ramp up automation skills and in 2019, acquired Whishworks IT Consulting which specializes in Mulesoft and Big data technologies to deliver insights for clients.
  • Emphasizes on innovation with a digital factory dedicated for airlines and focused on digital experience and analytics. It also has a Global Digital Innovation Center in Bangalore, equipped with IOT labs and digitally-enabled training rooms.
  • Demonstrates strong thought leadership through insights and publications on leveraging digital technologies to transform traveler experience, ancillary revenues and cargo management.

Partnership and Ecosystem

  • NIIT has focused partnerships with technology companies to develop new solutions. For instance, it has partnered with R3 to launch Chain-m, a blockchain application enabling airlines and airports to reconcile transactions.
  • It also developed partnerships for augmenting delivery of its solutions and addressing new emerging client requirements. It has global collaboration with Microsoft to accelerate cloud transformation of its clients.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Airlines and Airports Digital Services RadarView™ 2019 – Mphasis


Mphasis recognized as a Disruptor in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Disruptor for Airlines and Airports Digital Services 2019.



Airlines Airports Disruptor badge 2019 238x300 - Airlines and Airports Digital Services RadarView™ 2019 - Mphasis
Airlines Airports 2019 RV web graphic 1 - Airlines and Airports Digital Services RadarView™ 2019 - Mphasis


Mphasis has expanded its portfolio of digital services due to focus on building technical and domain expertise; and a digital push from its promoters.


  • Disruptor Airlines and Airports Digital Services RadarView™ Report 2019


Avasant Analyst Insights

Practice Maturity

  • Mphasis has capabilities and industry offerings across business areas such as distribution, fares and ticketing, flight operations, airport operations, crew management, departure control, administration and finance, and catering.
  • Developed expertise and skills across several specific industry solutions such as AMOS, a new-age MRO solution with cloud and mobile capability and SHARES, a PSS solution.
  • Built industry specific IP asset for e-air way billing solution – Patram which is hosted by IATA; thus leading to its larger adoption in the industry.
  • Actively leverages its cross-industry IP assets to deliver solutions to its airlines and airports clients. For instance, HyperGraf™ (a Customer 360 Analytics Engine) aimed at helping clients bridge gap between enterprise and external customer data is used for reservation and distribution and InfraGraf®, an AI-powered automation system for administration and finance.
  • Focuses on developing PoCs and solution that leverage emerging technologies to deliver value to clients. Few examples would be passenger virtual assistants, blockchain-based loyalty solution, crew mobility solution and baggage-as-a-service.
Airlines Airports Disruptor badge 2019 - Airlines and Airports Digital Services RadarView™ 2019 - Mphasis

Investments and Innovation

  • Uses its NEXT Labs to focus on research and innovation across cognitive, cloud and service transformation. Its proprietary solutions, with cross-industry application, such as HyperGraf™, InfraGraf® and DeepInsights™ (a cognitive computing platform for data analysis) have been developed in its NEXT Labs.
  • It continues to invest in developing the skills of its workforce. Its domain training school, DSKOOL, provides trainings on MRO and flight operations. It conducts joint research with universities regarding airline analytics and also inducts IATA-certified professionals.

Partnership and Ecosystem

  • Leverages partnerships with industry association and technology providers for development of eAWBLink, a low-cost online tool aimed at allowing small and medium sized freight forwarders to send and receive electronic shipment data, for IATA. Partnered with IATA, Descartes and Hewlett Packard Enterprises (now DXC) in the development of this tool.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Airlines and Airports Digital Services RadarView™ 2019 – Mindtree


Mindtree recognized as a Disruptor in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Disruptor for Airlines and Airports Digital Services 2019.



Airlines Airports Disruptor badge 2019 238x300 - Airlines and Airports Digital Services RadarView™ 2019 - Mindtree
Airlines Airports 2019 RV web graphic 1 - Airlines and Airports Digital Services RadarView™ 2019 - Mindtree


Mindtree is a strategic delivery partner for industry technology providers. Focused on enhancing customer experience and evangelizing new solutions.


  • Disruptor Airlines and Airports Digital Services RadarView™ Report 2019


Avasant Analyst Insights

Practice Maturity

  • Mindtree has offers for it airlines clients solutions around customer experience, customer engagement, and commercial operations management. Has domain expertise in focus areas such as NDC, ancillary merchandising, crew operations, airport operations, flight planning and loyalty management.
  • Has adopted an onshore delivery model to service requirements of its airlines clients. For instance, it provides support from Dallas to the world’s largest low-cost US carrier and near shore support from Gainesville to another major US airline.
  • Focuses on delivering client value through enhancement of customer experience, modernization of ecosystem and processes and leveraging data.
  • High adoption in the industry for its solutions. For instance, its baggage management solution developed for SITA is being used across 2200 airports worldwide and Skychain, a comprehensive air cargo management solution developed for Emirates is deployed in 11 other airlines as well.
  • Mindtree’s recent acquisition by LTI is expected to have an impact on its future strategy. Important aspects such as the operating entity, organizational structure and focus areas are likely to be clear post completion of its integration with LTI.
Airlines Airports Disruptor badge 2019 - Airlines and Airports Digital Services RadarView™ 2019 - Mindtree

Investments and Innovation

  • Focused on building innovative solutions around customer experience and operational efficiency. It is developing delivery accelerators such as Composable Automated Platform for Enterprises (CAPE), an automated platform supporting the entire IT lifecycle. It is also investing in emerging technologies such as blockchain and cognitive.
  • Invests and creates new and innovative solution ideas and tools to enhance customer experiences. One such idea is Airport in a Box developed in partnership with SITA where the entire airport applications is envisaged to be taken onto the cloud.

Partnership and Ecosystem

  • Thinking ahead on emerging technologies by developing research-based partnerships with universities. For instance, it is collaborating with Indian Institute of Sciences to strengthen research in AI.
  • Developed partnerships with technology companies and other service providers to develop solutions. For instance, it has partnerships with ZestIoT, a leading aviation-focused startup with products and solutions exclusively focused on the airlines and airport industry. It also provides support to an inflight internet and entertainment provider to deliver IFE service for airlines.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Airlines and Airports Digital Services RadarView™ 2019 – Infosys


Infosys recognized as an Innovator in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as an Innovator for Airlines and Airports Digital Services 2019.



Airlines Airports Innovator badge 2019 238x300 - Airlines and Airports Digital Services RadarView™ 2019 - Infosys
Airlines Airports 2019 RV web graphic 1 - Airlines and Airports Digital Services RadarView™ 2019 - Infosys


Infosys ensures breadth of solutions through continuous innovation and integration of emerging technologies.


  • Innovator Airlines and Airports Digital Services RadarView™ Report 2019


Avasant Analyst Insights

Practice Maturity

  • Infosys has airlines and airports expertise in both functional areas such as marketing and commercial, guest/ passenger experience, planning, flight and crew ops, inflight, cargo ops and baggage handling, as well as technology areas  including infrastructure, IT architecture and business technology, enabling them to deliver solutions across the entire industry value chain.
  • Has a wide portfolio of offerings across major company categories in the airlines and airports industry providing solutions for manufacturers, airlines, airports, as well as technology companies such as SITA and Amadeus. Further, its Aerospace and Defense practice implements ‘connected’ cabin systems to serve passengers, crew, airlines, and aircraft manufacturers.
  • Focused on building IP assets for AI (NIA) and automation (Assistedge) capabilities and using these to augment its industry solutions. For instance, it has built the Infosys Enterprise Cognitive Platform (iECP), a proprietary track-and-trace platform to monitor the movement of baggage / freight as well as assets at airport terminals. The platform combines ML, cognitive learning and AI capabilities from its proprietary assets.
Airlines Airports Innovator badge 2019 - Airlines and Airports Digital Services RadarView™ 2019 - Infosys

Investments and Innovation

  • Prioritizes innovation and organizes innovation days and hackathons to co-discover new ideas, perform rapid prototyping to shortlist ideas and make them execution-ready.
  • Has a variety of PoCs and innovative solutions across various use cases for the airlines and airports industry. These include AR/VR solution for MRO/ engineering and simulation and training, IoT-based asset tracking and AI chatbot for passenger and operational assistance and automation of airline operations.

Partnership and Ecosystem

  • Leverages partnerships with technology providers to develop innovative solutions and offerings for airlines and airports clients. For instance, it has partnered with Microsoft and uses its HoloLens to develop AR/VR solutions for aircraft maintenance and repair.
  • Worked as a member for the Smart Airline Baggage Management testbed along with GE to help airlines comply with the IATA resolution to be introduced in 2018. Provided project management support for the testbed and system integration expertise through their GE Predix and other practices.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Airlines and Airports Digital Services RadarView™ 2019-2020 – IBM


IBM recognized as a Leader in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Leader for Airlines and Airports Digital Services 2019-2020.



AA Leaders badge 2019 2020 238x300 - Airlines and Airports Digital Services RadarView™ 2019-2020 - IBM
Airlines Airports 2019 2020 RV web graphic - Airlines and Airports Digital Services RadarView™ 2019-2020 - IBM


IBM maintains its industry-leading position by leveraging its proprietary technology assets to deliver cutting-edge solutions.


  • Leader Airlines and Airports Digital Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • IBM has years of experience in providing guiderails to the industry by being at the forefront of technology implementation. It introduced the first online reservation system in 1960 and the world’s first self-service airline ticketing kiosk in the 1970s.
  • Serves a large client base across the globe through 5 major global delivery centers located in Beijing, Dallas, Frankfurt, Zurich and Paris.
  • Leverages its differentiating assets including Watson, Maximo and Cognos to build solutions. For instance, the IBM Travel Platform – an open platform for airlines which offers solutions for retail, operations and maintenance. It is a mobile and cloud-based platform that uses cognitive capabilities and offers several modular components for airlines and airports clients.
  • Actively engaged in the development of solutions using emerging technologies such as cognitive intelligence and blockchain to deliver value to clients. For instance, IBM is working with Lufthansa to explore use cases for using AI solution to automatically update flight operations manual whenever Germany’s National Enforcement Body for air passengers rights changes legal requirements and to propose the best solution for employee’s questions based on prior experience and information from several other databases.
AA Leaders badge 2019 2020 - Airlines and Airports Digital Services RadarView™ 2019-2020 - IBM

Investments and Innovation

  • Views its travel and transportation industry, which includes airlines and airports, a major focus area. It has earmarked an annual spend of USD 25M for R&D in this vertical.
  • Acquired capabilities to complement existing suite of offerings through major acquisitions such as the Weather Channel and Red Hat. For instance, it has integrated the Weather Channel’s data offerings in several of its airline and airport solutions and expected to improve security of its offerings through Red Hat acquisition.

Partnership and Ecosystem

  • Has maintained long-standing relationships with leading industry organizations and technology players. For instance, it has partnered with IATA and SITA for more than 2 decades to develop industry standards and solutions.
  • Built several partnerships with technology companies to develop point and integrated solutions. For instance, it partnered with Apple to develop a suite of business apps on iOS and with Arrow Electronics to co-create an IoT solution for airport asset management.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Airlines and Airports Digital Services RadarView™ 2019 – 2020 – Hexaware


Hexaware recognized as an Innovator in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as an Innovator for Airlines and Airports Digital Services 2019-2020.



Airlines Airports 20192020 Innovator Badge 252x300 - Airlines and Airports Digital Services RadarView™ 2019 - 2020 - Hexaware
Airlines Airports 2019 2020 RV web graphic - Airlines and Airports Digital Services RadarView™ 2019 - 2020 - Hexaware


Hexaware provides application development and maintenance support solutions to drive digital transformation for the industry.


  • Innovator Airlines and Airports Digital Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • Hexaware has been primarily focused on providing support for business-critical applications for airlines industry. It has recently started offering services to the airports segment.
  • Provides application development and maintenance support for solutions including passenger services, baggage handling, crew management and loyalty management to airline companies.
  • Provides services to companies such as SITA, and Unisys for application development and maintenance support. This includes 200+ people providing product development, validation, and maintenance support to SITA, and 150+ people providing transformation support to Unisys.
  • Follows a white-label engagement model where in it leverages solutions from other providers to offer services to clients. For instance, leverages Unisys’ solutions to augment capabilities of its offerings.
Airlines Airports 2019 2020 Innovator Badge - Airlines and Airports Digital Services RadarView™ 2019 - 2020 - Hexaware

Investments and Innovation

  • Focused on continuous investments in accelerators and point solutions using emerging technologies such as AR/VR, AI/ML etc., and on engaging with product vendors to build industry solutions.
  • Prioritizing investment in partnerships and acquisition, with plans to spend $ 250-300 million over the next two-three years on acquisitions.
  • Focused on enhancing operational efficiency by simplifying passenger flow, i.e., from check-in to baggage handling in case of B2C and cargo management for B2B. Its H-Tag offering, a home baggage tag printing solution provides integration to departure control systems and reduces the time frame per passenger with bags at the check-in desks.

Partnership and Ecosystem

  • Developed partnerships with leading industry organizations. It is a strategic partner of IATA in the areas of architecture & technology, electronic ticketing, GDS and bar-coded boarding passes.
  • Leverages partnerships to develop solutions that have potential of wider adoption. As a partner of IATA, it developed HexNDC to enable the seamless transition of airlines from old distribution (GDS) to new distribution capability (NDC). Additionally, it developed HexEMD (Electronic Miscellaneous Document) to promote e-services.
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