Intelligent Automation Services RadarView™ 2019-2020 – Zensar


Zensar recognized as a Disruptor in Avasant’s Intelligent Automation Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Disruptor for Intelligent Automation Services 2019-2020.



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Offers managed services and technology consulting. Investment focus on personal digital bots and conversational AI platforms.


  • Disruptor Intelligent Automation Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • Zensar utilizes an automation-based strategy and continues to enable advanced workplace automation for enhanced user experience through its intelligent managed services platform, The Vinci™. It has increased its client base from 13 to 21 and has automated over 200 processes.
  • Zensar has integrated cognitive capabilities to its process bots (finance, HR) by building in-house ML algorithms on open-source platforms.
  • It enables customers with ready-made solutions such as conversations chatbots, AI, ML, and bot analytics. These include smart email classification tool that uses algorithms to route email, car damage assessment tool that uses image analytics to reduce claims processing lead time, etc. Some of them are still in the development phase.
  • Its chatbot ZenVoice integrates with Alexa. This year, it has been made available on Google store as an application for wider reach.
  • Further, it is developing a conversational AI engine, Zeva, along with NLP accelerator called Ziva, which is currently being used as an HR app for internal use and plans to commercialize it by Q4 2019. It is also developing facial recognition capability, which will be mapped to 48 points on faces.
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Investments & Innovation

  • Zensar is driving the AI innovation through its Zenlabs. It currently has 3 labs in India with 100 team members and plans to expand it to its global delivery centers in the US and UK to accelerate innovation.
  • These labs are focused on improving customer experience through predictive analytics, improving core processes and functional areas through ML and advance data science, and advancing the impact of AI in new applications through applied research.
  • It is co-creating and developing joint GTM strategy with platform vendors. By end of this year, it plans to build 1,000 role/function-based personal digital bots for its employees in association with UiPath and take it to the market at a later stage by making it available on UiPath’s bot store.

Industry Development

  • Zensar hosts automation events such as Automation Anywhere & Zensar Round Table to explore the automation opportunities and the roadmap of RPA to accelerate the industry-wide adoption. It also shares its points-of-view and know-how on automation by participating in various events and conferences conducted by partners such as the Oracle OpenWorld 2019.
  • It has published thought leadership content on building a personal assistant and best practices for successful RPA implementation to educate the masses on the benefits that can be achieved through intelligent automation.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Intelligent Automation Services RadarView™ 2019-2020 – Mindtree


Mindtree recognized as an Innovator in Avasant’s Intelligent Automation Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as an Innovator for Intelligent Automation Services 2019-2020.



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Specializes in automating traditional enterprise processes. Continues to invest in RPA, AI, cloud, and analytics by leveraging its partner network.


  • Innovator Intelligent Automation Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • Even though Mindtree started its automation practice in 2013, it was in 2018 when it integrated a cognitive experience and intelligent automation ecosystem into its client environment. The vision is to establish automation as an integral part of its project delivery using RPA, AI, cloud, and analytics.
  • Majority of its revenue is driven by North America, but it is gaining traction in APAC while the European market remains flat. In terms of industry focus, BFSI, retail and CPG form the major part of its business and is experiencing growth in travel and transportation.
  • To enable rapid deployment, it leverages its bot library of reusable assets and 604 bots, half of which are intelligent bots. It plans to commercialize them soon on its partner’s portals, including Automation Anywhere Bot Store and UiGo!.
  • Its automation business unit, Enterprise Re-Imagining Business (ERB), continues to invest in RPA, AI, cloud, and analytics and have developed competency in automating traditional enterprise processes such as order to cash, procure to pay, contract to cash.
  • Mindtree has integrated AI/ML and RPA (Intelyzers) to its ATLAS™ platform to bring in automation, prediction and correction capabilities.
IA Innovator badge 1 - Intelligent Automation Services RadarView™ 2019-2020 - Mindtree

Investments & Innovation

  • Mindtree established 2 digital innovation centers called Digital Pumpkins in Bangalore and New Jersey to develop prototypes and pilot solutions rapidly. This is done in collaboration with its partners, leveraging IoT, AI/ML, conversational tools, and other cognitive solutions.
  • Its GTM strategy involves setting up a JV model with product companies and the academia to enhance its automation capabilities. It is collaborating with Cognitive Scale to develop an AI-based financial services product on the Cortex AI platform and Databricks for data ingestion and ML scalability.
  • It has partnered with Stanford University for computer vision, explainable AI, and in-store analytics; Indian Institute of Science for semantic search and knowledge representation from unstructured data; and IIT Madras for natural language generation and smart bots.

Industry Development

  • Mindtree established a digital learning center in Bhubaneswar, India known as Mindtree Kalinga to build a digital workforce through experiential learning. The educational facility offers a 90-day immersive learning experience to 2,500 young engineers annually.
  • It also established Enterprise Re-imagination Center in Silicon Valley to collaborate with start-ups, top academic institutions, and innovation centers of large technology partners to support digital innovation in emerging technologies such as automation and AI.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Intelligent Automation Services RadarView™ 2019-2020 – DXC


DXC recognized as an Innovator in Avasant’s Intelligent Automation Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as an Innovator for Intelligent Automation Services 2019-2020.



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Offers automation capabilities in alliance with partners. Driving innovation through digital transformation centers, CoEs, and innovation labs.


  • Innovator Intelligent Automation Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • DXC offers intelligent automation as part of its Business Process Services (BPS) digital offerings. It leverages its vast network of solution partners such as Adobe (Data Science Workspace) and Google (TensorFlow) for RPA, AI, cognitive computing and lean processes to execute automation within complex client environments.
  • It has strengthened its position in the industry by commercializing automation solutions, such as Bionix and APA, last year. It deployed more than 700 bots and 300 chatbots/digital agents across several engagements to deflect 35% of human interactions to digital agents with ~95% accuracy.
  • Together with its partners, it deploys modules and use cases from the BPS Automation Factory to enable rapid deployment of automation solutions.
  • In August 2019, it entered into a strategic partnership with Google to co-invest and collaborate on solutions that will drive innovation for enterprises at scale. It launched 2 CoEs for cloud and AI, with key focus on BFSI, automotive, oil & gas, and retail & CPG segments.
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Investments & Innovation

  • DXC is experimenting and implementing AI/ML, robotics, and other technologies to identify new practical business use cases and prototypes at its DXC Labs and Digital Transformation Centers. Since 2018, it opened 2 Digital Innovation Labs – one in Singapore and other in London.
    Its first Digital Transformation Center was in alliance with Melbourne’s Swinburne University of Technology, which is part of planned series of academic research centers in Australia. The center focuses on research in AI, among other technologies.
  • In June 2019, it acquired Luxoft, a software engineering and RPA services provider for USD 2B. Luxoft brings deep expertise in key verticals such as automotive and financial services as well as business growth opportunities, particularly in Mexico.

Industry Development

  • Offers trainings to enterprises on AI and related technologies through its Open Badge Academy (OBA) platform.
  • It provides a platform called Thrive for the thought leaders at DXC and across the industry to exchange viewpoints on emerging technologies such as AI. Also, it publishes many blog posts, whitepapers, infographics and other thought leadership reports highlighting the benefits of intelligent automation to enterprises.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Intelligent Automation Services RadarView™ 2019-2020 – Genpact


Genpact recognized as an Innovator in Avasant’s Intelligent Automation Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as an Innovator for Intelligent Automation Services 2019-2020.



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Rapidly growing by deploying automation at the core of its engagements. Building a digital culture by investing in leadership and talent.


  • Innovator Intelligent Automation Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • Genpact follows a process-first approach to deliver reusable and scalable automation solutions using intelligent automation technologies. By integrating cloud, analytics and AI in one digital platform called Cora, Genpact offers a one-stop solution for digital transformation.
  • As part of product development, extended the capabilities of Cora to include bot performance and governance model (Cora CommandCenter). Also, introduced pre-trained AI accelerators in Cora to accelerate the pace and impact of AI implementations and intelligent automation.
  • Around 75% of its current projects have an automation component. It supports clients across their automation journey starting from building automation roadmap and conducting pilots to establishing CoEs and scaling the implementation with automation accelerators (pre-built bots, plug-and-play models), followed by training and change management support.
  • It leverages past acquisitions such as Rage Frameworks, TandemSeven, and PNMsoft to build capabilities in AI, design thinking, digital innovation, and dynamic intelligent workflow to support its client’s digital journey end to end.
IA Innovator badge 1 - Intelligent Automation Services RadarView™ 2019-2020 - Genpact

Investments & Innovation

  • Genpact is highly focused on upskilling its workforce in robotics, ML, and AI and is conducting many L&D initiatives internally. Recently, launched Genome, a program aimed at reskilling 87,000 employees at Genpact in alliance with MIT’s Center for Collective Intelligence.
  • Investing in leadership and talent as part of its ‘Leadership Direct’ program with a mandate to hire 100 people in emerging technologies. Recently, hired a Director from University of Toronto who has a renowned academic and vast experience of incubating AI/ML-based start-ups.
  • Investing in new delivery centers and innovation hubs to support its big-ticket deals. For instance, recently established a digital innovation hub in Arkansas, the US, to co-innovate with Walmart for its F&A process transformation.

Industry Development

  • Owing to their strong background in BFSI, Genpact is frequently invited to various events such as InsureTech Connect, ACAMS 18th Annual AML & Financial Crime Conference, to share their point of view on the evolving regulations, technology, and AML and financial crime prevention.
  • The leadership team at Genpact is very focused on encouraging enterprises to build autonomous and intelligent systems and a big advocate of modern workforce comprising humans and machines. Regularly publish leadership content around these topics to help enterprises stay up to date with the emerging trends and technologies.
  • Extending its AI expertise and mentorship to students of Northwestern University by jointly developing a new Master’s program in Al with the university.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Intelligent Automation Services RadarView™ 2019-2020 – Cognizant


Cognizant recognized as an Innovator in Avasant’s Intelligent Automation Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as an Innovator Intelligent Automation Services 2019-2020.



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Automation tool-agnostic approach by leveraging RPA, OCR/ICR and AI/ML. Has a vast library of function-specific bots to enhance scalability.


  • Innovator Intelligent Automation Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • Cognizant’s automation solutions primarily address business challenges around compliance, operational efficiency, cost savings, and customer experience by leveraging its RPA, smart intake (OCR/ICR) and AI/ML capabilities through its IP assets (HiveCenter, HPA and Digital Asset Studio).
  • One of its strength areas is smart intake, which automates the data extraction process. It has a dedicated smart intake CoE to automate the conversion of data and documents into machine-readable formats using ML, image enhancement, language translation, and AI tools.
  • Another strength area is managing scalability for enterprises by leveraging its bot store, which has over 200 unique bots for specific roles and functions such as claims adjudication, invoice processing, KYC, customer on-boarding and patient scheduling.
  • It is further developing automation capabilities around core business processes such as meter reading correction automation.
  • In terms of geographic reach, it has a strong presence in North America and continues to expand the sales and delivery teams in other markets, including Continental Europe and APAC.
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Investments & Innovation

  • Expanding its presence in automation in DACH, Benelux, Nordics, and Japan, Cognizant is actively looking for acquisitions and partnerships in these regions. Last year, it acquired Hedera Consulting to strengthen its consulting and digital transformation capabilities for clients in Belgium and the Netherlands.
  • It is also acquiring start-ups with innovative fintech solutions: Meritsoft (owns an automation solution called Finbots for post-trade processing, March 2019), Oy Samlink Ab (to build and operate a shared core banking platform and expand its network of delivery centers in the Nordics, Jan 2019).
  • It is expanding its partner network for joint advisory and implementation, marketing and sales, and conducting client POC/ POV and workshops.

Industry Development

  • Cognizant is increasing the automation know-how of the enterprises and developing new industry use cases in collaboration with many industry associations including AHIMA, TDWI, Nashville Technology Council, and WEF. It collaborates with the Institute for Development and Research in Banking Technology on NextGenSmartDC initiative, which aims at creating a smart energy system with predictive operations and automated decision-making.
  • It created a fair repository of thought leadership and points-of-view related to the adoption of new use cases on its digital portal, Cognizant Mindshare. It publishes blogs on its website to share its experiences and latest ideas in automation, such as automation in the petroleum industry, applying AI and ML to mitigate the effect of social determinants of health (SDH) on patients, and the future of chatbots in insurance, among others.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Intelligent Automation Services RadarView™ 2019-2020 – HCL


HCL recognized as a Leader in Avasant’s Intelligent Automation Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Leader for Intelligent Automation Services 2019-2020.



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Offers an integrated automation suite built upon DRYiCE. Collaborating with academia and partners for automation capabilities.


  • Leader Intelligent Automation Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • HCL leverages its vast repository of structured and unstructured data that it has accumulated in the last 30 years to build, train and validate various AI/ML models that are inherent to some of its IP products. For instance, in the case of iAutomate, it has prepared a repository of over 1,500 configurable, ready-to-use runbooks, which can be used across the client environment.
  • It has a three-dimensional vision for AI: automation, insights and decisions, and cognitive capabilities towards problem solving and reasoning. It leverages its proprietary asset HCL DRYiCE to build AI-driven automation products and platforms.
  • It has established an automation consulting arm, BotWorks, which is primarily focused on business process automation and automation scale-up services. This includes automation CoE setup and factory setup services for institutionalizing automation across the enterprise.
  • In the past year, it has evolved from a typical fixed price and managed services model to a flexible pricing strategy and introduced pricing models which are business-linked, transaction-based, use case-based, and pay-as-you-go.
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Investments & Innovation

  • HCL is developing cognitive capabilities in collaboration with various leading universities such as Carnegie Mellon, UC Berkeley, MIT, and Stanford University to design, build, and prototype IPs and solutions which could be industrialized. For instance, it is developing AI/ML, deep learning and NLP capabilities with Stanford, while developing dialogue management, chatbot and fraud detection capability with UC Berkeley.
  • It leverages its partner network to augment its automation capabilities: MoogSoft for AIOps, Appdynamics for application performance monitoring, Splunk for datacenter automation, Automation Anywhere and UiPath for automation tools, etc. It also established CoEs with most of the technology partners such as Splunk and Appdynamics to stay updated on new partner offerings and oversee the resources training.

Industry Development

  • HCL has a strong focus on automation-related thought leadership and continues to build on these by developing new use cases. Key topics include RPA Technology and Digital Path to Purchase, Assuring true digital transformation with the power of AI, as well as content around its IP assets (DRYiCE, EXACTO™, Toscana, etc.).
  • It supports the Fortune 500 and Global 1000 companies’ outsourcing success rate by being part of the various consortiums, including Sourcing Interest Group and International Association of Outsourcing Professionals. These consortiums provide thought leadership and networking opportunities to company executives in procurement, outsourcing, shared services and supports them in their automation journey.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Intelligent Automation Services RadarView™ 2019-2020 – Capgemini


Capgemini recognized as a Leader in Avasant’s Intelligent Automation Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Leader for Intelligent Automation Services 2019-2020.



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Strategic focus on developing CoEs in order to provide automation at scale. Continues to enhance industry-focused and customer experience capabilities.


  • Leader Intelligent Automation Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • Capgemini utilizes a framework-driven Eliminate, Standardize, Optimize, Automate, Robotize (ESOAR) approach to help identify automation opportunities and maximize ROI, especially in F&A processes such as Order to Cash, Procure to Pay and Credit to Cash.
  • It offers a comprehensive suite of IT automation solutions including monitoring (dashboarding), self-service (auto server provisioning), self-healing (standardized automation scripts), and knowledge management (through IKON).
  • It continues to expand its automation portfolio. In January 2019, it launched Perform AI, which is focused on manufacturing, retail and consumer goods, financial services, and public sectors and customer experience domain. Also launched CIAP in July 2019 for rapid deployment of automation at scale. Further enhanced its digital transformation platform, D-GEM, by integrating automation capabilities.
  • Around 80% of its automation engagements have reached the maturity to implement an automation CoE. This includes implementing process and intelligent bots and depending upon the complexity of the engagement, bringing AI capabilities including cognitive and predictive analytics.
IA Leader badge 1 - Intelligent Automation Services RadarView™ 2019-2020 - Capgemini

Investments & Innovation

  • To accelerate implementation and achieve economies of scale, Capgemini developed a FastTrack Hub in July 2019, which contains reusable and off-the-shelf assets such as 4,500 automation use cases, 700 automation scripts, and 150 sector bots along with bot monitoring, analytics, and 24/7 control.
  • It also created a rich digital portal and repository of over 600 AI assets and use cases called ‘Perform AI Gallery’ which is being tested internally and will be commercialized by the end of 2019.
  • To upskill its employees from autonomics to AI, it offers deployment and certification programs through its Automation Academy and AI Academy. This year, ~23,000 (up from 10,000 last year) intelligent automation and AI professionals completed at least 1 level of certification.

Industry Development

  • Every year, Capgemini hosts Capgemini Week of Innovation Networks focused on AI adoption in financial services. This brings together clients, partners, industry experts, and start-ups to share insights on the latest innovations and technology trends.
  • It is also part of the AI Innovation of Sweden, a national center for AI-related innovation and education, with a primary focus on applied research and innovation.
  • It has a team of dedicated experts who maintain a vast repository on thought leadership on themes such as AI in Customer Experience, Accelerating Automotive’s AI Transformation, Intelligent Automation in Energy and Utilities, and Automation and the Workforce.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Intelligent Automation Services RadarView™ 2019-2020 – IBM


IBM recognized as a Leader in Avasant’s Intelligent Automation Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Leader for Intelligent Automation Services 2019-2020.



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Implementing RPA at scale by leveraging its robust portfolio of proprietary assets and third-party tools. Focus on upskilling its workforce.


  • Leader Intelligent Automation Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • IBM addresses client needs around scaling automation and modernizing business and IT operations through advisory, design and build services, and by providing digital workers which use a combination of automation technologies. Its aim is to shift client conversation from technology to outcomes by automating processes and enabling clients with the right set of tools and platforms.
  • It leverages its robust proprietary asset portfolio, including Watson, IBM Analytics, and Digital Business Automation platform and third-party technologies to create a comprehensive automation suite. This year, it introduced the Offerings and Assets team that gathers, evaluates, certifies, maintains, and distributes hundreds of assets and IPs around data, AI and automation created for specific industries, domains or clients.
  • It offers flexible commercial models across automation engagements, including outcome-based and pay-as-you-go models.
  • It has a bot library of over 300 pre-built bots for insurance and banking processes across multiple RPA tools. Additionally, it has identified over 120 common reusable components, e.g., open file, log into SAP, and take screenshot.
IA Leader badge 1 - Intelligent Automation Services RadarView™ 2019-2020 - IBM

Investments & Innovation

  • IBM has planned an investment of more than USD 2M in the next 12 months to create a library of industry and domain-based workflows leveraging digital workforce and cognitive technologies. This includes process engineering workshops (involving automation and industry experts), and development sprints to create technical design documents, demos, and MVPs. Priority industries for 2019 include CPG, insurance, and banking.
  • It invested USD 1M to upskill and reskill workforce by leveraging its badge program and automation academy.
  • It established a robust co-development partnership ecosystem focused on joint GTM activities, co-development of reusable assets, and joint marketing initiatives. E.g., partnered with Trust Portal to develop unified desktop solution by leveraging Trust Portal’s human interaction capabilities.

Industry Development

  • IBM is a founding partner of Partnership on AI, a non-profit organization which emphasizes the 3 principles of ethical AI including augmenting human intelligence, increasing awareness on data security, and supporting and developing new skills.
  • It partnered with the World Economic Forum to maximize the benefits of science and technology for society with a practical focus on technologies including AI, blockchain, IoT, data, and others.
  • It publishes a bimonthly newsletter on automation and collaborates with IBM Institute for Business Value (IBV) to design thought leadership content on automation to make enterprises more informed. Key topics published include ‘The evolution of process automation and ‘The Cognitive Enterprise’.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Intelligent Automation Services RadarView™ 2019-2020 – Wipro


Wipro recognized as a Leader in Avasant’s Intelligent Automation Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Leader for Intelligent Automation Services 2019-2020.



IA Leader badge 1 238x300 - Intelligent Automation Services RadarView™ 2019-2020 - Wipro
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Solving role-based business problems by deploying RPA, AI-based platforms, and predictive models. Key focus on increasing automation-only deals.


  • Leader Intelligent Automation Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • Wipro has specialized in its automation practice over the years and has deployed HOLMES at 30% of its total client base. In August 2019, it announced a target of USD 50M in automation-only deals, apart from other contracts that come with a digital technology component.
  • From an automation perspective, its key focus is to integrate the HOLMES platform in its client’s business operations based on the profile/role of the user. For instance, its HOLMES CFO helps to solve challenges faced by a CFO, such as predicting revenues and cash flows by deploying predictive models which leverage deep learning, neural networks, etc.
  • It aims to solve complex automation use cases by enhancing its AI capabilities by Q1 FY21. This includes Deep QA, ethics and bias in AI Services, explainable AI in decision-making, and portable data models across AI platform. In June 2019, it partnered with Moogsoft for AIOps capability.
  • It plans to offer solutions such as recommendation engine, pre-built automation library, industry and geography-specific compliance solutions, bot audit-as-a-service, and industry-specific services for health claims, and prepaid mobile, among others.
IA Leader badge 1 - Intelligent Automation Services RadarView™ 2019-2020 - Wipro

Investments & Innovation

  • Wipro is leveraging its partner ecosystem of tool and software providers to co-innovate and build joint GTM strategies. In August 2019, it launched an automation lab in Australia with Blue Prism to provide a POC workshop for customers and bring together joint capabilities around digital workforce, connected RPA, cognitive automation, workflow and analytics.
  • It extended its collaboration with AWS to develop an advanced content intelligence solution for audio and video processing and established an innovation center to develop more automation solutions by leveraging AI, ML, analytics, IoT, and augmented reality.
  • Further, it invested in Avaamo to augment its conversational AI-based automation capabilities.

Industry Development

  • Wipro is dedicated to reskilling and upskilling IT and digital personnel on emerging technologies including automation as part of a collaborative industry initiative called NASSCOM FutureSkills.
  • It also supports the digital learning ecosystem focused on new technologies including AI, robotics, and automation with many universities including Tel Aviv University, IISc Bangalore, Swinburne University, and IIT-Kharagpur. Some of the research areas in AI include intent sensing systems, hybrid and enhanced intelligence, swarm intelligence, image processing, and unsupervised learning.
  • In Australia, it is offering certifications in the latest automation technologies to graduates and skilled talent through its automation lab.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.

Intelligent Automation Services RadarView™ 2019-2020 – Infosys


Infosys recognized as a Leader in Avasant’s Intelligent Automation Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Leader for Intelligent Automation Services 2019-2020.



IA Leader badge 1 238x300 - Intelligent Automation Services RadarView™ 2019-2020 - Infosys
Intelligent Automation Services RV Graphic - Intelligent Automation Services RadarView™ 2019-2020 - Infosys


Key focus on computer vision, text analytics, and speech to text solutions. Acquiring niche capabilities through strategic partnerships.


  • Leader Intelligent Automation Services RadarView™ Report 2019 - 2020


Avasant Analyst Insights

Practice Maturity

  • Infosys’s automation practice is built upon 4 key pillars: domain expertise, ability to co-innovate/localization, deployment models for scalability, and ability to build talent. It is continuously developing its automation capabilities to support clients in their automaton journey, and is focused on computer vision, text analytics, and speech to text solutions.
  • Its client strategy involves penetration into large accounts by developing custom AI platforms. It is also engaged in the identification and development of more point solutions to accelerate clients’ AI adoption in areas such as contract management, fraud detection, and trade innovation.
  • To enable rapid deployment, it established a Smart Asset Store which gives its clients access to around 300 plug-and-play bots of which 95% are technology bots (e.g., integration with SAP/mainframe, FTP operations).
  • To drive regional and vertical focus, it appointed a Director for its AI and automation services for healthcare and BFSI in the US by bringing in talent from WorkFusion.
IA Leader badge 1 - Intelligent Automation Services RadarView™ 2019-2020 - Infosys

Investments & Innovation

  • To advance its initiatives in computer vision, speech, planning and information retrieval, Infosys collaborated with many universities such as Purdue, Carnegie Mellon, and Stanford. It is one of the founding members of the Stanford DAWN Research Project, which aims to democratize AI by improving the usability of ML, thereby making it easier to build AI-powered applications.
  • It established strategic tie-ups with firms that bring niche capabilities: Waterline (data discovery and data governance software), UNSILO (AI tools and solutions for publishers), Eightfold (AI-based recruitment platform), and Trifacta (data wrangling software).
  • It is investing in innovation hubs for L&D, client collaboration and prototype development. It plans to open 3 additional hubs in Australia by 2020.

Industry Development

  • Infosys is accelerating industry adoption and skill development by collaborating with various consortiums such as Open AI, Enterprise Ethereum Alliance, Industrial Internet Consortium (IIC), and Udacity. It is reskilling engineers with autonomous technologies through Nanodegree programs in association with Udacity. Also, accelerating the development, adoption, and widespread use of interconnected machines, devices and intelligent analytics in alliance with IIC.
  • It has a joint consortium with Acatech (a German Academy of Science and Engineering) and FIR (an associated research institute at RWTH Aachen, Germany) to bring digital transformation using AI.
DISCLAIMER: This graphic was published by Avasant LLC as part of a larger research document and should be evaluated in the context of the entire document. The document is available upon request from Avasant website. Avasant does not endorse any provider, product or service depicted in its research publications, including RadarViewTM, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.