Communications System Support Staffing Ratios 2017

June, 2017


Corporate communications systems—which include email, messaging, telephony, videoconferencing, unified communications, and other communications systems—are becoming more sophisticated and powerful. Yet communications system support headcount as a percentage of the IT staff has remained relatively steady and may even be shrinking. This study uses three metrics to make that assessment: support staff as a percentage of the IT staff, percentage of support staff in relation to organization size, and support staff spending per user. We provide benchmarks for the composite sample, by organization size, and by sector. (18 pp., 7 fig.)
[Research Byte]