The Digital Transformation Journey: Lessons from a CIO’s Perspective Part Two: Approach to Your Digital Transformation Journey

April, 2019


Digital transformation (DX) is being driven by tectonic shifts in technology integration in business. Technology prerequisites (Artificial Intelligence and Analytics, Cloud, Internet of Things, Robotic Process Automation, Blockchain, Sensors, Cyber Security and 3D Printing) are redefining the way investment in technology is leveraged to create new business models for effectively engaging consumers at every stage of the customer experience lifecycle.

Most organizations are just beginning their digital journeys and do not realize the importance and impact of digital transformation on enterprise growth. Business leaders and C-level executives must understand that DX affects core businesses, can open new frontiers, and hence requires a foundational change. While DX does not come without challenges, organizations must approach these challenges head-on to create seamless experiences that meet their business goals along with customer expectations.

Unprecedented changes in the market place are driving organizations to look at end-to-end digital transformation for their initiatives. A digital strategy must address key technologies and awareness of the digital partner ecosystem to define and capture potential opportunities for achieving business objectives and risk mitigation and to reach across all aspects of the organization’s digital value chain. CIOs are in a unique position to shepherd and support their organizations digital transformation journey. It is imperative for CIOs to step up into the realm of business strategy and work to become the key facilitator that brings business objectives to actual execution.

To stay relevant in this fast-paced business environment, companies have to reimagine themselves, and pursue transformation in an agile manner. Enterprises must leverage the digital pre-requisites to rethink every aspect of their business and align their operating model with an objective to deliver compelling and seamless customer experiences.

Open the full whitepaper for a comprehensive discussion of key characteristics of a firm which can embark on a successful implementation of digital strategy and the steps required to do so, including optimal operational efficiency, customer service improvement, disruptive capability and more.