Intelligent Automation Services 2021–2022 RadarView™

January, 2022


Report Summary

This RadarView addresses the need for enterprises to reimagine their business road maps through intelligent automation (IA) in their journey toward hyperconvergence to streamline their business workflows. It covers key trends shaping the market and top bets made by IA service providers.

The report features detailed RadarView profiles of 24 service providers, along with their solutions, offerings, and experience in assisting enterprises in their IA journeys. It also demonstrates how the scope of IA is evolving to include predictive automation and data intelligence. Each profile provides an overview of the service provider, its products and modules, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.

Why read this RadarView?

Intelligent automation (IA) is becoming a central component of larger transformation engagements. However, some automation projects suffer due to siloed, single-point solutions and a lack of agility. To solve this problem, enterprises are seeking new ways to leverage predictive and semantic automation, and new enterprise platforms are integrating automation to streamline business functions. IA service providers are also simplifying enterprise automation engagements through the implementation of digital personas and low-code/no-code (LCNC). As a result, IA is becoming more intuitive and showing a stronger return on investment. These trends, and others, are covered in our Intelligent Automation Services 2021–2022 RadarView™.

The report highlights key market trends in the IA space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in implementing IA. It also offers an analysis of each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners for IA.

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Featured providers

This RadarView includes a detailed analysis of the following IA service providers: Accenture, Atos, Capgemini, Coforge, Cognizant, CSS Corp, DXC, EXL, Genpact, HCL, Hexaware, IBM, Infosys, ITC Infotech, LTI, Mindtree, Mphasis, NTT DATA, Sutherland, TCS, Tech Mahindra, UST, Wipro, and Zensar.


The industry insights and recommendations presented are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.

Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.

Table of contents

About the report (Page 3)

Executive summary (Pages 4–8)

    • Defining IA
    • Key IA trends shaping the market​
    • Avasant recognizes 24 top-tier providers supporting the enterprise adoption of IA

Lay of the land (pages 9–23)

    • IA is no longer seen as a standalone technology
    • IA tools and platforms capabilities are evolving to deliver data intelligence
    • Bot libraries are becoming table stakes for service providersto facilitate horizontal automation
    • Digital personas are gaining high traction in information technology (IT), human resources (HR), and finance and accounting (F&A) functions
    • With an increase in low-code/no-code (LCNC) implementations, initiatives around governance are rising to ensure effective risk management
    • Retail and CPG and manufacturing sectors are accelerating IA adoption for process improvements and customer experience
    • The automation industry is moving towards hyperconvergence
    • Traction for semantic and predictive automation will grow in next 12-18 months

RadarView overview (Pages 24–29)

    • Research methodology and coverage
    • RadarView assessment
    • Interpretation of classification

Service provider profiles (Pages 30–78)

    • Detailed service provider profiles providing a 360-degree view – Accenture, Atos, Capgemini, Coforge, Cognizant, CSS Corp, DXC, EXL, Genpact, HCL, Hexaware, IBM, Infosys, ITC Infotech, LTI, Mindtree, Mphasis, NTT DATA, Sutherland, TCS, Tech Mahindra, UST, Wipro, and Zensar

Authors (Page 80)

Read the Research Byte based on this report.