IT Spending and Staffing Benchmarks 2013/2014: Chapter 18 Retail Subsector Metrics

June, 2013


Chapter 18 provides benchmarks for retailers across all organization sizes, based on the most recent three years of survey data. The 14 respondents in this sector include retailers of clothing, pharmaceuticals, electronics, groceries, office supplies, and general merchandise. They include department stores, specialty retailers, big-box retailers, and direct manufacturers. Most of these firms have online sales, but all have storefront operations. For a complete description of all metrics, please see the full study description. (39 pp., 26 figs.) 
[Full Study Description]