Although computer networks are now more important than ever, the level of network support staffing has settled at a plateau in recent years and shows no signs of rebounding. This report will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing ratios against industry benchmarks. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the Network and Communications Group, network devices per network support staff member, and users per network support staff member. We provide benchmarks by organization size and sector. We conclude with recommendations for reducing or at least maintaining the cost of network support staff. (21 pp., 9 fig.)
Network Support Staffing Ratios 2020
May, 2020
$295.00
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