Unified messaging (UM) is poised to significantly alter business communication practices between employees, business partners, customers, and suppliers. This article tracks the current adoption rate for unified messaging by size of organization, including the relationship between the use of voice over IP (VoIP) and adoption of unified messaging. It also analyzes the economic experiences of organizations that have implemented UM in terms of return on investment. Additionally, the article includes recommendations for ensuring the success of a UM migration plan. (7 pp., 5 figs.)
Unified Messaging Growth Intensifies
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