Latest Reports

• Capitalizing on Generative AI: The Next Big Leap for Service Providers

  This article sheds light on how service providers are navigating the generative AI landscape and increasing investments to maximize revenue monetization opportunities. This has resulted in many service providers launching a dedicated suite of generative AI services, forming partnerships with generative AI vendors and hyperscalers, and setting up dedicated CoEs to support clients in their generative AI implementation journeys. Yet, before we witness its full-scale integration, there is a pressing need to establish best practices and guidelines, especially concerning ethics, bias, data privacy, and security.

  August, 2023

• Application Modernization Services: Gaining competitive advantage by modernizing applications

  Enterprises are compelled to modernize applications due to the evolving digital landscape’s demands for enhanced agility, user experiences, and competitiveness. Legacy systems often hinder innovation and lack the ability to harness data-driven insights. Service providers are pivotal in aiding businesses to achieve their application modernization goals. They offer expert assessments, strategy formulation, and technology selection, ensuring seamless migration, integration, security, and compliance. Service providers also facilitate thorough testing, training, and ongoing support, enabling enterprises to transition smoothly to modernized applications while aligning with business needs and driving transformative digital shifts. Both demand-side and supply-side trends are covered in Avasant’s Application Modernization Services 2023 Market Insights™ and Application Modernization Services 2023 RadarView™, respectively.

  August, 2023

• Embedding Digital-First Principles in Businesses

  In the fast-paced and ever-evolving world of technology, businesses constantly seek innovative ways to stay ahead of their competition. One approach that has proven to be a game-changer is the digital-first principle. This approach emphasizes putting digital technologies and strategies at the forefront of an organization’s operations, paving the way for improved efficiency, customer experience, and overall profitability of the business. In this research byte, we explore the significance of embedding digital-first principles into the core of businesses, the profound impact it can have on their growth and sustainability, and how service providers are helping to facilitate this transformation. We highlight the efforts of one such service provider, Unisys, based on its recent analyst and advisor event held in June 2023.

  August, 2023

• Empowering Canada’s Innovation Nexus Through Digital Transformation

  Canadian enterprises are embracing digital technologies to cater to the surging consumer demand in leisure, retail, and recreational industries while improving operational efficiency to achieve sustainability targets. They are increasingly integrating AI, automation, and cloud technologies to develop new solution offerings and have accelerated their digital transformation programs. The pandemic further pushed the integration of digital technologies. Additionally, there is a concerted effort to establish Canada as the upcoming hub for digital talent by fostering investments and strategic partnerships with technology companies and government entities. Both demand-side and supply-side trends are covered in our Canada Digital and IT Services 2023–2024 Market Insights™ and Canada Digital and IT Services 2023–2024 RadarView™, respectively.

  August, 2023

• Digitization to Improve Patient Convenience and Drive Profitability

  Rising healthcare and operational costs pose a challenge to improving patient experience, collections, and provider margins, making them vulnerable to recession. Though physician and provider productivity is increasing as patients continue to reengage and seek care that was put off during the pandemic, there was a 12% YOY increase in median investment/subsidy per provider FTE. Healthcare providers also need to address patients expecting seamless digital interactions, desiring convenience and empowerment in their care journey to improve their experience. In order to support these, they increasingly rely on revenue cycle management (RCM) service providers’ expertise through outsourcing. This is evident from a 15%–25% increase in the revenue of RCM outsourcing service providers in 2021–2022. Both demand-side and supply-side trends are covered in our RCM Business Process Transformation 2023 Market Insights™ and RCM Business Process Transformation 2023 RadarView™, respectively.

  July, 2023

• High-Tech Industry: Driving Innovation in High-Tech through Digital Transformation

  The High-Tech Industry Digital Services 2023–2024 RadarView™ can help high-tech enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 89-page report also highlights top market trends in the high-tech industry and Avasant’s viewpoint.

  July, 2023

• Fostering Sustainability in the Supply Chain by Leveraging Digital Platforms

  This article sheds light on how enterprises are increasing their reliance on digital platforms and IT for their supply chain management processes to drive green and sustainable practices across the three levels: supplier, organizational, and distribution. By harnessing the power of IT, businesses are gaining the ability to track, analyze, and optimize their supply chains, resulting in reduced environmental impact, improved social responsibility, and enhanced overall sustainability.

  July, 2023

• Data Management and Analytics Spike Likely Unsustainable

  With the amount of data that IT organizations need to manage growing with no end in sight, it is surprising that the data management and analytics function has decreased this year. This Research Byte examines the reasons for the declining trend and provides a summary of our full report on data management staffing ratios.

  July, 2023

• How Low Can They Go? IT Capital Budgets Still Declining

  It is not a surprise that capital budgets are falling as a percentage of total IT budgets. Cloud and SaaS have been diverting capital spending for quite some time. But what is a surprise is that capital spending continues to fall even though it only makes up 12% of the total IT budgets. IT capital spending will never disappear completely, but just where is the floor? This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2023/2024 study.

  July, 2023

• Rethinking Customer Experience in Uncertain Times

  Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.

  July, 2023

• Higher Education Digital Services: Leveraging Digital Transformation to Facilitate Online and Lifelong Learning

  To adapt to evolving customer demands, higher education institutes are gravitating toward digital technologies to provide personalized and immersive experiences to students and provide a blended learning experience. Higher education institutes are leveraging AI, analytics, cloud, and AR/VR to provide customized content and support to students. Institutes are also putting emphasis on lifelong learning and continuing education to enable employees to upskill and reskill throughout their professional journeys. Both demand- and supply-side trends are covered in Avasant’s Higher Education Digital Services 2023–2024 Market Insights™ and Higher Education and Entertainment Digital Services 2023–2024 RadarView™, respectively.

  July, 2023

• Optimizing HR Processes: HCM Systems Close the Talent Gap

  Executives are becoming more aware of the vital role that human capital management (HCM) systems play in the success of their organizations. Comprehensive, cloud-based HCM systems enable business leaders to manage all facets of their HR processes, from hiring and onboarding through performance reviews and remuneration. This Research Byte summarizes the full report, HR/HCM Adoption Trends and Customer Experience.

  July, 2023