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Computer Economics™ is a trademark of Avasant LLC. Since 1979, we have been conducting original research and providing benchmarks for the strategic and financial management of information technology and business processes. Our research and data are used by large and midsize IT organizations, major accounting firms, and consulting firms in North America and around the world. Reports are available to Avasant subscribers or can be purchased on an individual basis.

LATEST RESEARCH

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Oracle Racing to Catch Up with Focus on Generative AI

LAS VEGAS—As Oracle's CloudWorld conference returned to Las Vegas this week, the question on many lips was: Since Oracle appeared to be a bit late to the generative AI party,...
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IT Strategic Planning Best Practices 2023

With digital transformation well underway, organizations of all sizes and across multiple industry sectors are increasingly viewing information technology as essential in supporting business strategy. Organizations in these sectors face...
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DevOps Engineer Staffing Ratios 2023

DevOps promises to optimize application development and maintenance processes, improving software quality and reducing development time and cost. As a result, IT organizations will be better able to meet the...
European IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary Image

European IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary

This chapter provides an overview of the key findings from the European study and describes the contents of the subsequent chapters. It also includes information on the study participants and...
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Data Management and Analytics Staffing Ratios 2023

The amount of data that IT organizations need to manage is growing with no end in sight. Whether it be sensor data from IoT devices, social networking data, online advertising...
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IT Staffing Ratios: Benchmarking Metrics and Analysis for 16 Key IT Job Functions

The analysis of IT staffing data has been a core competency of Computer Economics since we began publishing our annual IT Spending and Staffing Benchmarks study in 1990. Each year,...
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HR/HCM Adoption Trends and Customer Experience 2023

In the past, human resources (HR) departments were typically seen as cost centers, but there is a growing appreciation for the strategic value that HR can bring to an organization....
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Data Center Operations Outsourcing Trends and Customer Experience 2023

As data centers become larger, more automated, virtualized, and complex, service providers can leverage expertise and economies of scale to provide attractive alternatives to on-premises data centers. On the other...
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Heads Up: Addressing the Specific Device Management Needs of XR Headsets

Many Fortune 500 companies increasingly rely on AR, VR, and XR (augmented reality, virtual reality, and extended reality) devices to train employees, collaborate, perform maintenance, visualize data, run product demos,...
IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary Image

IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary

The Computer Economics IT Spending and Staffing Benchmarks study (the "ISS"), published annually since 1990, is the definitive source for IT spending and staffing benchmarks and IT performance statistics across multiple industries and government...
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Disaster Recovery Outsourcing Trends and Customer Experience 2023

Experiences over the past three years have revealed that many organizations were not adequately prepared for a worldwide pandemic from a business continuity perspective. But most enterprises responded by establishing...
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Internet of Things Adoption Trends and Customer Experience 2023

The Internet of Things (IoT) is a maturing technology and for many years it has promised benefits such as lower labor costs, better tracking of assets, improved business processes, and...
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Communications System Support Staffing Ratios 2023

Hybrid work is making communications support more complicated, as workers move beyond email and texting to video conferencing and enterprise social media groups. Because of the rise of consumerization, employees...
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IT Management and Administration Staffing Ratios 2023

When it comes to IT managers, it is important to find the “sweet spot.” Too many managers and the IT group can become top-heavy and bureaucratic; too few and IT...
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IT Security, Cybersecurity, and Compliance Spending Benchmarks 2023

Security and cybersecurity incidents are costly, with losses increasing every year. It is no wonder, then, that organizations continually rank security as a top priority for new spending. But how...
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AI Adoption Trends and Customer Experience 2023

The recent frenzy of interest in generative AI has changed the perception of artificial intelligence (AI). Once locked inside other processes, AI was often forgotten, as it powered everything from...
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Autonomous, grab-and-go shopping is on the rise worldwide, with retailers searching for solutions to speed up store visits, increase customer satisfaction, boost sales, optimize store layouts, and deal with labor...
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Network Support Staffing Ratios 2023

The COVID-19 pandemic increased the number of employees working from home. This accelerated an already increasing demand for network support staff brought on by cloud transformation and caused the number...
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Worldwide Technology Trends 2023

This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level...
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Server Support Staffing Ratios 2023

The demand for server support administrators has been on a downward trend for a decade. Virtualization, automation, DevOps, and the cloud have made IT infrastructure easier to administer. As a...
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IT Outsourcing Statistics 2023

Outsourcing levels are growing as more organizations take advantage of the cost flexibility that service providers offer. IT leaders are expecting to increase their outsourcing budgets this year, and they...
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The Questions to Ask About Telecommuting Before Someone Else Does

Last week, Secretary of the Department of Health and Human Services (HHS) Xavier Becerra was grilled by the US Senate on the telecommuting policy at HHS. Citing pictures of empty...
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IT Management Best Practices 2023

The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study,...
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Worldwide IT Spending And Staffing Outlook 2023

Despite most of our survey respondents agreeing that the economy will be worse in 2023 than in 2022, IT spending increases are broad and strong. However, in this annual report...
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Web/E-Commerce Staffing Ratios 2023

Social media, mobile devices, multimedia, and even the prospects of the metaverse, are increasing the ways customers and suppliers interact. The omnichannel experience will pressure organizations to build larger web...
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Business Analyst Staffing Ratios 2023

The business analyst staffing ratio appears to be declining, but the role is not falling in importance. Therefore, as business users become more IT-savvy, it is only natural that business...
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Acumatica Gains from Citizen Developers but Challenges Remain

ERP vendors are increasingly allowing their customers to create applications or make changes to a wide variety of applications and workflows with just a few steps. These low-code/no-code platforms allow...
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Formulating Your Strategy for Digital Real Estate

Digital real estate is the virtual space inside a virtual world that is sometimes available for purchase by consumers and enterprises. For enterprises, it is the space where your customers...
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China Diversification Strategies and Options for Relocation

China’s economic and geopolitical ambitions have created political and business instability with its global trading partners. As a result, many western companies with manufacturing operations in China or significant sourcing...
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Database Administration Staffing Ratios 2022

Database administration (DBA) staffing remained steady in 2022, even though organizations are capturing and analyzing greater amounts of data. One reason DBA staffing levels are not rising is technology, specifically...

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