Travelers are digitally engaged from the moment they book a vacation and accommodations until they write online reviews. Digital platforms have shifted the power in this buyer’s market further in their favor. Travelers have the power to compare rates, streamline all travel purchases and drastically impact brand awareness through social mediums. This shift in the market also ushered in new players whose offerings mirror consumer desires, further complicating the playing field. Legacy companies are rapidly reacting to these changes by implementing omni-channel platforms and a strong social media presence. However, it is easy to create a fragmented user experience between online and offline mediums if solutions are adopted that lack integration with overall business strategy.
Avasant provides a strategic roadmap for integrating digital technologies to better reach customers and improve continuity of brand experience. Different sourcing models, providers and technologies can enhance direct-to-consumer approaches and increase capital investments. Our strategies also consistently reduce costs, streamline processes, and foster alignment with overall business strategy.
Technology is significantly increasing the pace of modernization in the transportation industry. While advances in digital, big data, and predictive analytics have the opportunity to effect great change, updating antiquated infrastructure, critical systems and applications that have been in place for centuries is not an easy undertaking. Mergers, partnerships, and collaborative efforts are increasing in response to innovation, presenting opportunities for new investment strategies where all parties are forced to share. Being thoughtful in choosing the right partners to increase efficiencies and modernize is imperative. Turning to digital solutions internally requires expertise and finesse to ensure applicability and integration into evolving business models.
Our tailored recommendations help our clients modernize infrastructure and use technology that results in increased efficiencies. Our solutions drive operational excellence, cost savings, and improved vendor management. We envision an industry with superior demand management and maintenance systems, personalized customer service offerings, and updated security systems radically changing the means in which we explore our world.
Client Case Study
Soon, traveling will not be a means to an end, but a destination in itself. Avasant is modernizing one of the largest airports in North America to meet needs of 21st century travel. Through the introduction of state of the art technologies, our client will be one of the first transportation companies to introduce facial recognition systems that will allow for premier monitoring capabilities. These systems will also provide travelers with a personalized traveling agenda and convenience offerings through a proprietary application. Avasant is recommending the technologies and infrastructure necessary for success, as well as ensuring these changes are the optimal for overall business strategy. Technology has the power to enhance safety and traveler experience in unimaginable ways; Avasant is proud to be leading the charge.
“Toronto Pearson is by far Canada’s largest airport facility with an annual traffic of 41 million passengers, and is the second-busiest international airport in North America. Avasant has been engaged with GTAA to support in an enterprise-wide business and IT transformation initiative. As a result of this initiative, GTAA has identified both significant IT costs savings as well as potential for business process optimization, passenger experience improvement and revenue growth. Avasant continues to be a trusted partner in this journey and a key part of our success.”
Vice President and CIO, Greater Toronto Airports Authority