Adoption of AI and Intelligent Automation in Banking, Financial Services, and Insurance

November, 2024

This report identifies key artificial intelligence and intelligent automation use cases in the banking, financial services, and insurance (BFSI) space. It also provides an overview of enterprise challenges in this industry based on Avasant’s assessment.

Why read this report?

Over the past three years, we’ve seen a substantial move of applied AI projects into full-scale production in the BFSI space, largely catalyzed by the pandemic. Most of these AI projects successfully advanced to the production stage, driven by richer data availability, increasingly advanced AI algorithms, and a rising commitment from enterprises to harness AI for improved productivity and strategic decision-making. However, the BFSI landscape took a pivotal turn with the advent of Generative AI. Enterprises quickly adopted a hands-on approach with Gen AI, sparking a sharp increase in proofs of concept within the AI field.

The Adoption of AI and Intelligent Automation in Banking, Financial Services, and Insurance report aids BFSI enterprises in identifying important use cases in AI and intelligent automation adoption among BFSI businesses for any digital project that they take part in.

Methodology

The AI and intelligent automation use cases presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant Fellows, analyst insights from primary and secondary research, and lessons learned from consulting engagements.

Table of contents

BFSI use cases (Pages 2–4)

  • Intelligent automation and AI adoption: BFSI use cases

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DISCLAIMER:

Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.

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