Utilities & Resources
The global utilities and resources market, while constrained by conservation targets, regulatory requirements, and aging infrastructure, is forced to innovate to meet both the compliance and demands of consumers.
Every dollar saved can benefit rate payers and increase investments in new efficient technologies. With this in mind, an energy holding company with $6.4 billion in revenue sought to optimize internal processes to maintain its lion’s share of the industry. Avasant recommended next-generation customer service offerings to increase margins. We developed an enhanced call processing strategy for their Customer Contact Center services and selected a service provider partner who could implement a virtual pool for call and back office processing. Automation provides a method for achieving a competitive advantage and will soon be essential for efficiency and cost savings.