Utilities & Resources
The global utilities and resources market, while constrained by conservation targets, regulatory requirements, and aging infrastructure, is forced to innovate to meet both the compliance and demands of consumers.
FEATURED RESEARCH
Utilities Digital Services 2020-2021 RadarView™
Client Case Study
Every dollar saved can benefit rate payers and increase investments in new efficient technologies. With this in mind, an energy holding company with $6.4 billion in revenue sought to optimize internal processes to maintain its lion’s share of the industry. Avasant recommended next-generation customer service offerings to increase margins. We developed an enhanced call processing strategy for their Customer Contact Center services and selected a service provider partner who could implement a virtual pool for call and back office processing. Automation provides a method for achieving a competitive advantage and will soon be essential for efficiency and cost savings.
“Avasant proved themselves to be very skilled in all aspects of our relationship. Not only did they possess the skills, qualifications, expertise and experience necessary to advice SCE in its transformation to a managed services environment for IT products and services, they became key resources to the highest levels within SCE…Avasant’s advisory services have ensured that there is a significant savings opportunity for SCE through the managed services contract, which will reduce SCE’s overall cost of IT products and services, increase the quality, speed, reliability and consistency of IT support for SCE’s business; improve alignment between SCE’s business and IT support, and help enable SCE to focus its internal resources on its core business and strategic direction…we look forward to the next opportunity to work with Avasant again.”
Contact Us
Robert Joslin
Utilities & Resources Practice Lead
Avasant