Today’s digital opportunities are ushering in a new era of customer engagement and business process. These are fundamental changes which impact the way services are developed, delivered, and consumed. Avasant focuses on leveraging the potential of disruptive technologies to define business strategies for our clients.
Emerging technologies and digital ecosystems are presenting opportunities for revenue growth. Avasant developed a digital business strategy for the second-largest international airport in North America to optimize their non-aeronautical core operations and processes. Our experts identified long-term strategic partnerships, sourcing strategies, and gain sharing models to create a digital ecosystem. The client realized a 10-15% increase in non-aeronautical revenues, 20-25% process cost reduction in core operational processes, and over 35% reduction in utility IT costs.
Technology is “smarter” than ever, anticipating our wants and needs and acting on our behalf based on our preferences. This realm of Digital Singularity, the point at which human experience meets technological omnipresence, ushers in a time of great opportunity and change for businesses, requiring them to undertake new strategies, investments, and viewpoints in order to stay relevant and remain competitive in the Digital Age.
Digital Business Imperatives Identification
Refocus your business landscape to address evolving customer expectations and identify key Digital Business Imperatives.
Avasant’s Digital Business Imperatives (DBI) Identification approach helps organizations synergize the impact of digital on businesses. Through Avasant’s DBI approach, organizations can reimagine their value chains and identify areas of opportunities and risks to achieve sustainable business outcomes.
Digital Customer Journey Mapping
Digital Industry Value Chain Analysis
Competitors & Disruptors Analysis
Digital Business Imperatives Identification
Digital Readiness Assessment
Assess your internal readiness to undertake your Digital Business Imperatives and identify actionable Digital Initiatives.
Avasant’s Digital Readiness Assessment (DRA) helps organizations conduct an all-rounded assessment of their maturity to achieve their Digital Business Imperatives. With Avasant’s DRA approach, organizations can plug any identified gaps through a set of achievable and prioritized Digital Initiatives.
Digital Maturity Assessment
Digital Initiatives Identification and Prioritization
Digital Investment Requirements
Sourcing and Digital Execution
Align your internal execution capacity with your market capabilities to select the best-suited execution path for your Digital Initiatives.
Avasant’s Sourcing and Digital Execution approach helps organizations build a comprehensive internal ecosystem and market-based external capabilities to ensure seamless execution of identified Digital Initiatives.
Internal and External Capability Assessment
Execution Scenario Planning
Digital Initiatives Implementation
Digital Sourcing Execution
Digital Governance and Sustenance
Build a cost-effective and operationally efficient Digital Governance model to preserve value and enable sustained growth.
Avasant’s Digital Governance and Sustenance approach enables organizations to develop a flexible and modular governance model that sustains ongoing value realization and fosters continuous innovation. Avasant’s approach brings in governance best practices combined with the right technology and professional expertise in strategic sourcing and digital execution management.
Governance Capability Assessment
Process, Tools and Ecosystem Alignment
Monitoring and Reporting Framework
Digital Governance Launch and Stabilization
AvasantX – Customer Experience Transformation
Transform your customer experience through digital interfaces, channels, and platforms.
AvasantX operates at the nexus of technical, creative and business strategy for incorporating a comprehensive User Experience (UX) across all digital channels, which enables a customer-driven and agile organization.
Strategize customer journeys and define customer experience requirements to lay a foundation for an ideal future-state
Ideate solutions and experiences that enable and enhance customer engagement. Engagement enablers can include digital profiling and intelligence, social media engagement, omni-channel access, and more
Develop a strategy road map to integrate new solutions into the customer value chain
Automate value chains across back-office functions, core operations and revenue channels by leveraging technology accelerators.
Avasant’s Intelligent Automation Services identify automation opportunities by analyzing the enterprise value chain. Avasant will prioritize value chains and automation models, produce solutions and proofs of concept, and spearhead the program execution, oversight and governance. Avasant Intelligent Automation services offer three types of integrated automation approaches: