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  • PrimaryImage CRMsuites2020 - Research Reports

    Customer Relationship Management Suites 2020 RadarView™

    The Customer Relationship Management Suites 2020 RadarView™ report addresses the need of enterprises to identify the right solution to enhance their CRM function. It also brings out detailed capability and experience analyses of leading vendors to assist enterprises in identifying strategic partners for their CRM transformation journeys. The 47-page report also highlights the key adoption and product evolution trends in the CRM suites space and Avasant’s viewpoint on them.

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    IT Security Staffing Ratios 2020

    IT security staffing has finally increased to match increases in IT spending. In this report, we present the five-year trend in IT security staffing and provide benchmarks for understanding IT security staff head count: as a percentage of the IT staff and as a percentage of the Network and Communications Group. We also analyze IT security staffing in terms of the number of applications, users, and network devices.

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    Rich Functionality, Expanded Marketplaces, Boosting Adoption of CRM Suites

    The CRM market is changing. Today most CRM suite vendors are offering modular sales, customer service, and marketing functions, enabling organizations to pick solutions that are best tailored to meet their needs. They are also expanding their offerings with plug-and-play apps, which enables enterprises to customize and extend the functionality of CRM suites. Finally, an array of ready-to-use connectors is enabling easy integration. These factors have boosted adoption of CRM suites, which saw a 13% growth rate in 2020. These and other trends are explored in our new Customer Relationship Management Suites 2020 RadarView™ report.

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    African Market Trends in Technology Services

    Few studies examine information technology and business process management in Africa. This report, based on research and interviews, analyses the tech sectors of 11 African countries and examines enabling factors such as information and communication technology infrastructure, government incentives and the regulatory environment. One key finding is that trade and retail, financial services, healthcare and agriculture offer the most opportunities for tech firms. This publication shares insights that will guide companies interested in offering information technology and business process outsourcing services in Africa. The report is also valuable for stakeholders, including tech hubs and start-ups, investors and government organizations.

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    IT Security Staffing Catching Up with Existential Threats

    After years of remaining flat in the face of mounting security threats, IT security head count has finally risen as a percentage of the total IT staff. Until 2020, despite a growing array of threats and rising IT security budgets, IT organizations had not been increasing the size of their security teams and instead focused on technology to fight the problem. This Research Byte looks at the factors behind these trends.

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    Revisiting the Impact of COVID-19 on IT Organizations in 2020

    Our latest survey shows that that a K-shaped recovery of IT spending has begun. Nearly an equal number of companies have increased their IT budgets in response to the pandemic as those that decreased them, with slightly more actually increasing. This report outlines how the pandemic is affecting IT operational budgets, IT capital budgets, IT staff head counts, compensation, outsourcing, budgets for new projects, and the use of the public cloud. It also shows trends in working from home.

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    IT Quality Assurance Staffing Ratios 2020

    Staffing levels for IT quality assurance personnel are in a state of flux for several reasons, including the new ways in which software is being developed and the varying needs of industry sectors. In this report, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member.

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    Employee Centricity and Customer Experience Takes The Forefront

    COVID-19 has brought focus back on collaboration, automation, and security, however this time it centers around employee engagement and customer experience. Owing to the pandemic, there is sudden change in people’s habits and preferences, specifically the way they operate and interact as they embrace work-from-home culture. Progressive enterprises are adopting a “cloud-first” strategy and looking for newer digital ways of working and serving their customers. Zensar, being cognizant of this trend, has already identified and laid out a digital enterprise priority, hinged around enabling experience, business agility, and automation.

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    COVID-19: Enterprise Resilience Is Tested Like Never Before

    With the ongoing pandemic many stories emerged of resilience, responsiveness, and innovation, as many of us are forced to live in the future. People were asked to act against their nature and shift from a collaborative workplace environment to isolation at home, further blurring the lines between work and life. This led to a need to strengthen the digital muscle hinged around remote-first working, cloud acceleration, smart IT operations, and automated business operations. Infosys seems to have already laid down the digital rail tracks which helped boost revenue and profit, reflecting resilience and adaptability of its business model in this time of crisis.

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    Human Capital Management Suites 2020 RadarView™

    The Human Capital Management Suite 2020 RadarView™ report addresses the need of enterprises to identify the right solution to enhance their HR function. It also brings out detailed capability and experience analyses of leading vendors to assist enterprises in identifying strategic partners for their HR transformation journeys. The 48-page report also highlights the key adoption and product evolution trends in the HCM suites space and Avasant’s viewpoint on them.

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    QA Staffing and the Changing Nature of Software Development

    IT quality assurance has always been a small but vital role in IT organizations. However, the role of quality assurance as a discrete job position is in a state of flux. The changing nature of software development is a big influence in QA staffing. This Research Byte examines the reasons for the trend and provides a summary of our full report on IT quality assurance staffing ratios.

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    Human Capital Management Suite Adoption Surges Under COVID-19

    COVID-19 has brought focus back on collaboration, automation, and security, however this time it centers around employee engagement and customer experience. Owing to the pandemic, there is sudden change in people’s habits and preferences, specifically the way they operate and interact as they embrace work-from-home culture. Progressive enterprises are adopting a “cloud-first” strategy and looking for newer digital ways of working and serving their customers. Zensar, being cognizant of this trend, has already identified and laid out a digital enterprise priority, hinged around enabling experience, business agility, and automation.