Over the past few years, enterprises have been sailing the digital transformation voyage at their own pace. Due to the coronavirus, they were forced to accelerate their initiatives. Digital became a necessary pre-requisite to survive and thrive in this COVID era. Digitally enabled, cloud-based, data-driven, customer-first companies demonstrated strong resilience and innovation throughout the unprecedented level of disruption. This paved the way for other enterprises to reimagine their business and delivery models and accelerate digital investments.
In light of this rapid shift, NASSCOM and Avasant conducted a detailed survey of about 280 companies across industries to understand the enterprise outlook in relation to their operational continuity, digital investments, financial health, and workforce strategy. The report based on the survey offers insights at the industry as well as geographic level in terms of top-line performance during the pandemic, blended workforce environment, technology adoption and trends, and digital investment road map.
The report also recognizes the role of service providers in managing disruptions and minimizing the impact of COVID-19 on enterprises. It identifies the opportunities for providers with respect to current and future digital requirements. The report also highlights the commercial and delivery-model imperatives that providers must meet to remain competitive with evolving enterprise criterion for vendor selection. Finally, the report offers a forward-looking view on the collaborative human-machine digital workforce and new drivers of change across customer behavior and workforce transformation.
Key Findings
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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