This RadarView™ assists banking enterprises in developing a robust strategy by providing insights into industry trends, best practices, and digital transformation. It begins with an overview of the key trends shaping the market’s supply side and follows with an in-depth assessment of 28 providers offering digital services in banking. Each provider profile includes an overview of its industry-specific solutions, a list of representative clients and partnerships, and brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments, innovation, and partner ecosystem.
Banks are prioritizing cost reduction by adopting cloud-native infrastructure and composable architectures to modernize legacy systems and drive operational efficiency. Global capability centers (GCCs) are also helping banks access top talent while fostering innovation. To enhance customer engagement, banks are leveraging generative AI and advanced analytics to enable hyperpersonalized services. Additionally, banks are strengthening cybersecurity with AI-based threat detection and RegTech solutions for streamlined compliance. They are utilizing the “Sidecore” strategy to facilitate digital core upgrades without disrupting legacy systems. Digital wallets, crypto transactions, and digital currencies are expanding financial access, while ESG goals shape sustainable financial products and services.
The Banking Digital Services 2025 RadarView™ highlights key supply-side trends in the banking space and Avasant’s viewpoint on them. It aids banking companies in identifying top service providers to assist them in digitalizing their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the banking industry.
This RadarView includes a detailed analysis of the following service providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Cognizant, DXC, EXL, FIS Global, Genpact, GFT, HCLTech, Happiest Minds, Hitachi Digital Services, IBM, Infinite Computer Solutions, Infosys, LTIMindtree, Mphasis, Persistent Systems, TCS, Tech Mahindra, Unisys, UST, Virtusa, Wipro, and Zensar.
Our evaluation of service providers is based on primary inputs from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–10)
Supply-side trends (Pages 11–13)
Service provider profiles (Pages 14–98)
Appendix (Pages 99–102)
Key contacts (Page 103)
Read the Research Byte based on this report. Please refer to Avasant’s Banking Digital Services 2025 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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