Breakthrough Innovation Through Digitalization in the Healthcare Provider Space

Healthcare providers encounter many challenges, including regulatory compliance, data security, and operational inefficiency caused by outdated systems. The demand for seamless interoperability and real-time data access further complicates patient care. To tackle these issues, providers are embracing digital technologies such as cloud-based EHR systems, AI/ML, and RPA. These tools enhance data accessibility, streamline workflows, improve patient engagement, and provide personalized care. In addition, providers are investing in cybersecurity measures such as Zero Trust and Secure Service Edge architectures to safeguard patient data, ensure regulatory compliance, and maintain trust in an increasingly complex healthcare environment.

Both demand-side and supply-side trends are covered in our Healthcare Provider Digital Services 2024 Market Insights™ and Healthcare Provider Digital Services 2024 RadarView™, respectively. These reports present a comprehensive study of digital service providers in the healthcare provider space, including top trends, analysis, and recommendations. They also take a close look at the leaders, innovators, disruptors, and challengers in this market.

We evaluated 38 service providers across three dimensions: practice maturity, investments and innovation, and partner ecosystem. Of the 38 providers, we recognized 21 that brought the most value to the market over the past 12 months.

The reports recognize service providers across four categories:

• • Leaders: Accenture, Cognizant, HCLTech, and Optum
  • Innovators: Capgemini, Infinite Computer Solutions, LTIMindtree, NTT DATA, TCS, Tech Mahindra, and Wipro
  • Disruptors: Eviden, Genpact, IBM, Infosys, and Omega Healthcare
  • Challengers: DXC, Kyndryl, Persistent Systems, UST, and Virtusa

Figure 1 below from the full report illustrates these categories:

“Healthcare providers are driving digital transformation to boost efficiency and focus on patient-centered care,” said Avinash Baliga, partner at Avasant. “Through AI, cloud solutions, and advanced cybersecurity, they enhance data access, streamline workflows, and deliver personalized care.“

The reports provide several findings, including the following:

• • Healthcare providers are focused on improving access, experience, and outcomes, alongside making healthcare more personalized and patient-centric.
  • Amid disproportionate regulatory burdens and high denial rates that are constricting margins, there is an urgent need to enhance operational efficiency and drive sustainable growth.
  • Current EHR systems suffer from low accessibility and interoperability, hindering efficient data management, seamless collaboration, and real-time health information exchange.
  • It has become imperative to protect sensitive patient data, comply with regulations, mitigate financial risks, and preserve patient trust amid increasing cyber threats.
  • The evolving regulatory landscape for ESG-related disclosures highlights the necessity for sustainable and equitable healthcare delivery.

“By adopting Gen AI, real-time data, and virtual technologies, healthcare providers are optimizing data management, streamlining operations, and enhancing collaboration to build a patient-centric healthcare system,” said Eratha Poongkuntran, research leader at Avasant.

The RadarView™ also features detailed profiles of 21 service providers, along with their solutions, offerings, and experience in assisting healthcare providers in their digital transformation journeys.

This Research Byte provides a brief overview of the Healthcare Provider Digital Services 2024 Market Insights™ and Healthcare Provider Digital Services 2024 RadarView™ (click for pricing).