In this report, Avasant provides key information on pricing and solution trends for the business process services (BPS) industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, and commercial engagement trends, which include transition trends and transformation. It also provides a viewpoint on how pricing models in the industry are changing. The report provides trends for emerging locations for offshorable opportunities, such as South Africa and Malaysia, which are seeing a notable surge in demand. Finally, it covers solution, pricing, and staffing trends in finance and accounting, supply chain management, hire-to-retire, and customer services. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
Business process services pricing and solution trends:
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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